Bilingual Customer Service Representative

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Job description

Sigma is a global food company that is dedicated to the production, distribution and sales of refrigerated and frozen products such as cold meats, dry meats, cheese, yogurt, prepared meals and beverages. We have a strong diversified portfolio of well-positioned brands that market in the countries where we participate. We operate in 69 production plants, serving more than 590,000 customers in North, Central, South America, the Caribbean and Europe.

Working for Sigma is like working for a family-owned business, we believe in taking care of our associates so they will be dedicated to producing high quality products. You are not just applying for a job, this is the start to a new career whether your path takes you to the corporate headquarters or within the food production and distribution side of the business.

*Position Summary*

This position's main task is to sell to current and potential clients as well as maintain and develop good relationship with them. Promotes the company's Hispanic branded meats and cheeses at the customer's locations. Completes sales orders and communicates order requirements using company pricing guidelines and defined delivery schedules. Follows up on new leads and referrals resulting from field activity.

*Key Responsibilities and Accountabilities include but are not limited to: *

• Process orders in person and over the phone in order to sell targeted products.

• Completes the order and scheduling process using a tablet to ensure order is placed properly and customer commitments are communicated.

• Establishes and maintains relationships with store personnel to meet both general and company in-store objectives.

• Obtains proper authorization and signatures from customers for promotional agreements.

• Checks in-store displays for effectiveness to ensure pricing matches current promotions.

• Checks in-store expiration dates to ensure product shelf-life

• Maintains store shelf standards and inventory, through various merchandising strategies, including rotation of products.

• Communicates with the customer to ensure product flow and service and resolves problems quickly.

• Coordinates and sets up advertising and in-store promotions under direction of Market Sales Manager.

• Provides feedback to Sales Management regarding quality of service and delivery.

• Immediately reports accidents or injuries to management.

*Knowledge, Skills and Abilities*

* Fully fluent in English and Spanish
* 3+ years of sales experience (Food products a plus)
* Driver's License which meets company requirements
* Personal vehicle which meets company standards for licensing and insurance
* MVR which meets Bar-S driving standards with review by Human Capital
* Stable job history
* Should be capable of thriving in the competitive markets.

*Physical Requirements*

* Able to sit and drive for a full shift of at least 8 hours
* Able to stand/walk for at least 4 hours

Come join our team of professionals! Sigma provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Sigma complies with applicable federal, state and locals laws, including fair employment practices and equal employment opportunity when conducting recruiting and hiring, governing non-discrimination in employment in every location in which the company has facilities.

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* Monday to Friday
Supplemental Pay:
* Bonus pay

Experience:
* Sales (Required): 3 years (Preferred)
* Hispanic Brands Foods products: 1 year (Preferred)

Language:
* Fluent English and Spanish (Required) (Preferred)