Cash Management Specialist

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Job description

Hingham's Digital Banking Group is looking for a Cash Management Specialist to take responsibility for the Bank's consumer and commercial digital banking products. You will be responsible for delivering and supporting our consumer and business digital banking products, cash management tools, and all of our payments system interfaces, including the Federal Reserve, and the Automated Clearing House (ACH) network. You will be the key point of contact for all consumer and business digital banking and payment operations that support our clients and client-facing teams, including our Specialized Deposit Group. Although we are almost 200 years old, we have a small, entrepreneurial team - just under 100 people - and we hold each other to high standards.

Hingham prides itself on a flat corporate structure and our bankers are entrusted with considerable responsibility for processing improvements and customer service. The Digital Banking Group plays an important role in our ongoing product development and process improvement efforts, aimed at providing a higher level of service to our customers, and may be responsible for identifying, testing, and delivering new products and services for our customers.

About the Role

Hingham's Digital Banking Group is responsible for the technology infrastructure and business operations that support our client-facing teams, including our Specialized Deposit Groups which serves our largest and most complex commercial clients. We are looking for a strong operator, self-starter, and problem solver who can balance client service with "business building." You will interface with leaders across the business, building a deep understanding of how the Bank operates.

Responsibilities - What You'll Get to Do

• Partner with our Specialized Deposit Group to provide technology solutions to our largest and most complex commercial clients - including account setup and onboarding existing customers for new products
• Assist our commercial clients with payment solutions such as wires, ACH, RDC, positive pay and bill pay - including set-up,training and ongoing product support.
• Support our client-facing teams with consumer digital and payment solutions including digital banking, mobile banking, mobile deposit and bill pay.
• Resolve complex client issues related to the various digital banking and payment tools, serving as the escalation point with vendors and internal teams.
• Identify opportunities to develop or modify existing workflows to deliver faster, higher-quality service to customers consistent with our broader risk limits
• Product
• Assist in defining or enhancing product strategies for digital and payment technologies to improve client experience and/or processing efficiencies related to digital banking and payment operations.
• Manage the digital banking and payment business, supporting business metrics and indicators for digital services including but not limited to usage and fraud monitoring
• Contribute to the development and ongoing assessment of operational policy and procedures, adjusting as needed in response to operational or regulatory changes
• Ability to manage incidents in terms of incident identification, scope assessment, solution analysis, remediation and communication efforts to client, internal teams and vendors through to resolution.
• Facilitate dialogue across functional areas and management levels.

Requirements

Successful candidates will have in-depth knowledge and service experience with digital banking and electronic payment systems. Candidates will also demonstrate extensive knowledge of the rules and regulations governing payment processing, including but not limited to Regulation E, OFAC, and NACHA Operating Rules.

Requirements - What You'll Bring

• Track record for outstanding academic performance
• Strong analytical skill with the ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy
• Ability to apply logical and creative thinking to solve complex business problems.
• Strong written and verbal communication skill, including ability to organize and present ideas and information in a simple, concise and unambiguous manner.
• Resilient and able to work autonomously in the face of ambiguity

Culture

• Do you believe there's always room for improvement? We are constantly trying to improve our internal processes and our customer experience.
• Do you always dot your i's and cross your t's? Attention to detail is a must.
• Are you happy to lend a helping hand? We are a small, tight-knit group and at times all wear a number of different hats.
• Are you transparent and do you prefer addressing the elephant in the room? We pride ourselves on being upfront and honest. We do not have the time or energy for corporate politics.
• Do you pick up the ball that someone else may have dropped? We are looking for people that own the company goals beyond just doing their job.
• Are you OK with making a mistake? We are too, as long as we learn from them and don't repeat them.

Benefits

As a family-run company, we offer an excellent benefits package. Hingham is one of the most profitable banks in the country and our profit-sharing program offers all employees the opportunity to participate in this success.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• Paid Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development, Including Tuition Reimbursement
• Fitness Memberships

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