Laboratory Services Coordinator

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Job description

As a healthcare company committed to protecting the health and safety for our employees, contractors, customers and communities, employees in this role are required to be fully vaccinated against COVID-19, unless an accommodation has been granted for a medical reason or sincerely held religious belief. Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at . As a CrossLab Service Administrator, your primary responsibilities will be to work with the Agilent Enterprise Program Management team every day to ensure success of the assigned CrossLab programs, respond to customer requests and inquiries, and support the onsite Agilent CrossLab team. You will also ensure that service requests are received in a timely manner and work with assigned customer, and service vendors to meet the customer's service requirements for all service requests and projects. As needed, you will also order parts, perform parts logistics, Service Request creation, and schedule Preventative Maintenance and/or installation services. You may also be responsible for recommending vendors, reporting costs, administrating procurement functions, and facilitating service delivery. Principal Duties and Responsibilities: Ownership of overall Support delivery for the assigned customer. Facilitates the end to end customer service interactions with 3rd party service providers. Development of customer relationships, often requiring tact, persuasion and negotiation skills. Directly interacts with External and Internal Customers of all levels. Understand service management asset delivery needs; service levels and cost. Report and track 3rd party delivery and costs. Recommend improvements that meet needs and requirements. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an extensive list of all responsibilities, duties, and skills required. In addition, we would also love employees to: Create a high-performance, inclusive work environment that prizes diversity and recognizes individual contributions. Understand and apply appropriate management-sanctioned quality improvement processes. Work with their team both in-person and remote. Must be available for occasional travel that may include over-night stays for training and other Agilent activities. Job Requirement : Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position. As a healthcare company committed to protecting the health and safety for our employees, contractors, customers and communities, employees in this role are required to be fully vaccinated against COVID-19, unless an accommodation has been granted for a medical reason or sincerely held religious belief.

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