Product Owner, Senior Manager - Mobile Productivity

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Job description

WHAT YOU'LL DO
Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes.

To execute this transformation, we need people who lead our product squads to set, prioritize, and evaluate the work generated by the squad to ensure success and value to our users. The Product Owner, Senior Manager, Mobile will take end-to-end ownership of squad goals, set the product roadmap(s), and drive value realization by translating the voice of the customer into capabilities or product features, servicing and support. The Mobile squad manages the deployment, enrollment, management and security of all mobile digital devices at BCG, including mobile phones and tablets. In addition, the squad is beginning to support an enterprise XR capability at BCG.

Among your responsibilities, you will:

• Deliver business results and customer value
  • Ensure that the team is delivering a continuously improving customer experience, bringing innovative new approaches to product delivery and creating customer value
  • Track product performance to inform future work
  • Deliver on specific and measurable KPIs to be defined for your Squad
  • Manage relevant product budget process and support the Tribe Lead in engaging with the funding process
  • Partner with respective teams to advise on branding, communications and change management activities for the portfolio
  • Work with legal and risk management to proactively address issues associated with confidentiality and data privacy
• Serve as the voice of customer or end-user
  • Translate the voice and needs of customer into strong user stories
  • Engage in continuous discovery (e.g., via surveys & interviews) to understand customer needs
  • Leverage empirical and qualitative data to assess feature performance and inform prioritization
  • Determine tradeoffs involving customer value, cost, and speed to execution
  • Represent customer needs to ensure they are understood and integrated into the Squad's work
  • Effectively manage stakeholders' and users' expectations while building credibility through a strong business sense and balancing of priorities
• Oversee what is delivered by the Squad and when
  • Prioritize work through a well-organized backlog of user stories and clearly communicate what needs to be done and by when
  • Define and clearly communicate acceptance criteria for output based on business & customer needs
• Support and enable the Squad to get its work done
  • Regularly engage with the Squad to offer feedback on work-in-progress and clarify requirements
  • Engage with Chapter Leads regarding resourcing and functional expertise required
  • Provide feedback as part of performance management of Squad members and other members of the Tribe
• Set an overall vision to direct and inform the Squad's work
  • Work closely with the Tribe Lead to understand and drive alignment on the Tribe's business strategy, goals, and objectives
  • Translate Tribe objectives into a clear vision (e.g., via KPIs, sprint goals) for your Squad to inform the creation and prioritization of the Squad's backlog of work
  • Share information about the Squad's output and priorities with other Product Owners to ensure alignment across the organization
• Enable the organization's new way of working
  • Model behaviors supporting the organization's transformation to a new way of working
  • Actively create and maintain a Squad culture based on the organization and Agile behaviors
  • Provide informal and formal feedback within context of larger performance management system

YOU'RE GOOD AT

• Being customer-focused and dedicated to understanding and learning about customer needs and requirements
• Operating with a transparency mindset, communicating clearly and openly
• Being comfortable leading, directing, and empowering team members without formal management authority
• Collaborating cross-functionally with business functions, as well as technology teams to deliver tribe/squad outcomes
• Working with ambiguous requirements and multi-disciplinary teams
• Influencing stakeholders up to the senior levels of the organization
• Bringing a user-experience and data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
• Looking for opportunities to innovate and get things done better and faster

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Undergraduate degree required; advanced degree a plus
• Total 7+ years' relevant experience as a Product Owner of globally deployed digital products related to the mobile device management area, including preferably also experience as Scrum Master or Agile Coach/Mentor
• Agile Certifications, preferably Scrum.org (Professional Scrum Product Owner) or Scrum Alliance (Certified Product Owner) preferred
• Strong understanding of agile principles and ways of working
• Proven experience leading agile-led product teams in a complex, global, matrixed organization
• Experience with Enterprise Mobility Management (EMM) standards and industry best practices around mobile device support automation, processes and overall mobile device management
• Experience with deployment and management of virtual reality and/or augmented reality headsets and associated content services preferred
• Knowledge & experience with products/applications such as VMware Workspace One, Microsoft Intune, Apple Business Manager strongly preferred
• Significant vendor relationship management experience required
• Experience collaborating with product owners, business analysts, designers, developers, QA, and other non-agile aligned stakeholders
• Strong understanding of technology enabled business, digital and organizational transformations, delivering enterprise IT and Digital projects
• Divergent thinker who can converge ideas into tangible products
• Entrepreneurial drive and ability to achieve goals in an innovative and fast-paced environment
• Exceptional oral/written communications, presentation development & stakeholder management skills
• Experience with data science, machine learning or complex data analytics supporting product management a plus
• Experience in consulting industry is a plus

YOU'LL WORK WITH

• Every member of your squad, for which you will be its servant leader
• Internal customers and stakeholders, translating their voice and needs into user stories and engaging users as needed
• Tribe Leaders, who will set the vision, roadmap, budget, and priorities & OKRs for the tribes and subsequently, for the squads
• Scrum Masters, which will act as your right hand to remove impediments and will assist you in dealing with the different artifacts and ceremonies
• Other Product Owners within BCG, to share best practices and ensure alignment between squads and a culture
• Agile Coaches, with whom you will share passion about Agile ways of working and with whom you will shape promote business agility (within your teams and in the whole company)

ADDITIONAL INFORMATION
Effective November 1, 2021, all new US hires must be fully vaccinated* or subject to a religious or medical exemption.
*two weeks after receiving the final dose of a WHO-approved COVID19 vaccine