Senior Business Analyst, Salesforce

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Job description

Who We Are:
Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine's "Companies that are Changing the World." It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value.

The Opportunity::
Enel X is looking for a highly talented and motivated Senior Business Analyst to work within the Global Customer operations team. The Senior Business Analysts will work with Global teams to deploy a new instance of Salesforce to enable a global platform to deliver high-quality customer experience to our customers and simplify the experience of internal stakeholders.

What You'll Do at Enel::
Ensures adoption and implementation of a new instance of Salesforce; related processes development within Country/Region, in compliance with country laws and regulations

Identifies & shares best practice across countries in order to guarantee the company's operational excellence

Coordinates knowledge sharing and training activities to spread knowledge and use of the best tools and processes to support and defined at company level and to support the development of a "customer operations community"

Identifies gaps in the new platform, work with global teams to address these gaps and follow up / escalate as necessary to ensure successful transition of Salesforce and related applications, with a view towards minimizing business disruption

Work with various business lines within the US and Canada to ensure the requirements of each business is adequately met

What You've Accomplished::
Education; Bachelor's degree in Economics or Engineering

Minimum 5-8 years of professional experience

Experience in the context of project management and operational process analysis

Knowledge in customer operations processes and X-customer capabilities are preferential

Must have relationship skills and predisposition to work in team

Goal orientated to achieve results

Proactive in proposing ideas and solutions with a propensity for innovation

Flexibility and ability to adapt to dynamic contexts

Good project management skills

What Enel Offers You::
•A rapidly growing yet well-established business, •Ability to work with employees from many different cultures and backgrounds., •Benefits and rewards that support the life and well-being of you and your family., •One of the world's most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable., •Opportunity to grow and develop your career with the support and mentorship of senior leaders., •Various forms of flexibility to help you integrate your life with your professional commitments.

Notice to Recruiters & Staffing Agencies:
Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

EEO Statement:
Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Accessibility - If you require accessibility assistance applying for open positions please contact (url removed).