Senior Business Systems Analyst

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Job description

Detailed Description of Services:
The Business Systems Analyst will lead the business, functional, and technical system analysis, requirements gathering, and documentation for existing and new system integrations in support of the HASTUS application, a transit scheduling and daily operations management application for the public transit industry.

HASTUS is a specialized application utilized for transit operations management. The application consists of an integrated
suite of modules used for various functions across transit operations, including service planning & analysis, scheduling,
employee work & vacation selection, workforce management, day-of-operation management and timekeeping for bus,
light rail, and heavy rail operations.

This position will perform the following activities and examples, as well as other related tasks as the needs arise.
DUTIES & RESPONSIBILITIES

• Lead integration technical analysis and design efforts for the creation of new, or updates to existing, system integrations and interfaces.
• Preform requirements gathering, development / update of specification documentation, and creation of architecture diagrams.
• Coordinate integration development and testing efforts with technical teams of the source and target systems.
• Perform functional and technical analysis of business practices to define and document current processes, determine solutions with out-of-the-box application functionality or customizations, and recommend process changes to avoid customizations and better adhere to information technology and / or transit industry best practices.
• Work directly with business stakeholders to understand the business needs and priorities, document requirements, and sequence project deliverables.
• Develop and maintain technical specifications, technical support documentation, and architecture diagrams.
• Assist with technical configuration efforts of HASTUS, including definition of foundational data elements, versioning of data elements, and associated application configuration.
• Provide 2nd / 3rd level support for troubleshooting issues, including issues with application functionality, environment configuration, and system integrations. Escalate items to internal technical teams (Server, Network, Database, etc.) and / or software vendor (GIRO) as needed.
• Provide end-user support and assist with end-user coaching and training, as needed.
• Provide content knowledge and clarifications to QA / Testing team regarding designed behavior of HASTUS to facilitate the creation of testing scenarios and use-cases.
• Work any and all shifts and / or locations as assigned or directed. This may include shifts outside of regular working hours, including early mornings, late at night, and weekends.
• Respond to emergencies a on a twenty four (24) hour, seven (7) day per week basis.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree from an accredited institution in Computer Science, Information Technology, Business, or a related field.
• Four (4) years of experience in application analysis and administration, including design, development, implementation, and administration / support.

• Two (2) years to experience with scheduling and / or operations management applications
• Experience in enterprise system and / or application administration
• Interest in working in and learning about the public transit industry
• Experience in the transportation or public transit industry strongly preferred

• Experience with HASTUS or other transit scheduling & operations management applications (ex: Trapeze FX) strongly preferred

• Strong interpersonal skills to interact with end-users and team members.
• Strong oral and written communication skills.
• Strong analytical and data analysis skills.
• Effective organizational, multi-tasking, time management and documentation skills.

Equal Opportunity Employer Veterans/Disabled

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