Technical Director of Product

---

Job description

Hi,

We have urgent role : Technical Director of Product

Location : US-MA-Boston | US-MA-Jamaica Plain Boston

Job Type: Fulltime

Job Description:

Primary Responsibilities (95%):

• Direct and lead the end-to-end process for product development, from requirement gathering sessions with business leads or Subject Matter Experts (SMEs), to development, testing and release of new features, support operations and defect resolution for released feature sets, across a variety of Saas and/or LCAP platforms.
• Work closely with a variety of end user stakeholders to build and maintain expertise on how they use these products to derive analytics from them and drive intelligent business decisions. Collect feedback, priorities, and ideas from this group and translate these into future product requirements and development plans. Analyze changes to systems that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements, improve performance and increase product usage.
• Closely partner with business users to conduct User Acceptance Testing (UAT) and sign off on successful implementations of features.
• Use JIRA to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product's features and functionalities.
• Develop functional design specifications, user guides, training materials and other product documentations required for new application features.
• Leverage Agile principles to refine business requirements, define what changes to the system interfaces and data flows should occur, prioritizes work needed in digestible format and either develop changes or oversee the development of changes.
• Ensure requirements are fully understood and product development matches expectations while consistently driving product strategy, roadmap, and release plans.
• Serve as a Subject Matter Expert across a variety of technical products and provide complete oversight on operational activities related to business continuity and resiliency, as well problem and incident management activities- note: this role requires that the incumbent participate in major incident response efforts, occasionally requiring after-hours and weekend work.
• Work with business partners to balance business and technical objectives and technology partners to deliver the product that meets reliability, scalability, and performance goals - note: in most cases this role will implement product changes if there are no technology partners on staff or hired to do the work.
• Conduct research to identify innovative upgrades required for existing products and new product solutions that should be brought into the Bottom Line enterprise/suite of technologies.
• Develop, track and maintain the management and execution of quarterly product Key Performance Indicators (KPIs).
• Acts as a catalyst for change to improve systems and processes that benefit the technology and data team as well as the larger Bottom Line organization.
• 6+ years of experience in a product management and/or ownership role, delivering high-quality products that have required the following: functional requirement writing, data analysis, key performance indicators development and management, new product and/or feature launches, product operations management - such as facilitating user testing - and product roadmap development
• Knowledge of technical capabilities and updates required across LCAP and SaaS applications including configuration changes on the user interface, implementing and/or managing authorization processes, and reporting.
• At least 4 years of prior experience working as part of collaborative, multi-disciplinary team to deliver mobile and web-based products and services on time and on budget
• Strong analytical, verbal and written communication capabilities, including an ability to work effectively on shared projects with various stakeholders that may span across multiple internal and external vendor teams
• Experience working in a data-driven and process-driven organization to conceptualize, manage, and prioritize multiple projects solely related to technical products.
• Ability to function independently while maintaining clear communication lines with multiple levels - both junior and senior management - within an organization
• Demonstrated experience researching and troubleshooting product issues and presenting ideas in language that can be consumed by a variety of end-users
• Demonstrated commitment to Bottom Line's Mission, Vision, and Core Values
• **As of Nov. 22, 2021, employees will need proof that they are fully vaccinated against covid-19.**

Preferred:

Working knowledge of with tools such as JIRA and SQL are a bonus.

Agile enthusiast with a disposition towards remediating issues quickly.

Experience managing multiple Commerical-off-the-Shelf SaaS and LCAP applications such as Graduaway, Mainstay, Power BI and Salesforce.

Functional and/or technical thinker who is comfortable with ambiguity and can get in the weeds of technical products to understand their technologies to help drive clarity and product decisions.

Thanks & Regards,

Lavanya

Lead - Staffing

Nam Info Inc

Email -