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Field Service Technician

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BrightHire Search Partners

2021-12-04 07:30:03

Job location Burlington, Massachusetts, United States

Job type: fulltime

Job industry: HR / Recruitment

Job description

Field Service Technician


We are seeking Field Service Technicians to come to be part of an exciting semiconductor company. We are seeking engineers who can work in a clean room, perform field installations, start-up, preventative maintenance, troubleshooting, repair, upgrades, mods on electronic/electro-mechanical capital equipment.


Our customers are some of the biggest players in the computer chip business!


Job Duties:

  • Assess complex product/equipment performance based upon field data; recommend modifications or improvements.
  • Complete related documentation and write BKM's, (best-known-methods), for installation or preventative maintenance procedures for equipment
  • Manage failure analysis for returned parts between vendors and provide updates to customers
  • Coordinate with factory personnel or other technical and internal resources to accomplish customer required work
  • Participate in escalation meetings to track and drive solutions for customer support operations and provide updates
  • Represent the company in front of the customer in a professional and proactive manner to ensure customer satisfaction and company profitability


Education and Experience:

  • Associates degree, (Bachelor's degree preferred)
  • 0 to 5 years of experience troubleshooting/repairing complex electronic or electromechanical equipment.


Qualifications and Skills:

  • Candidate must possess a valid passport and be able to travel approximately 30-35%, including worldwide travel
  • Must be able to work in a clean-room environment
  • Experience with vacuum-based or controls based equipment
  • Excellent communication, (written and verbal), and customer service skills
  • Proficiency using MS Office, (Outlook, Excel, PowerPoint, Word)
  • Self-motivated individual with the ability to work alone and/or with limited supervision

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