Customer Success Specialist

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Job description

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We're the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?
This role will entail handling inbound and outbound technical support inquiries for both prospective and current dealer clients. In the U.S., CarGurus maintains very high customer satisfaction marks, and candidates will thrive from exceeding their customers' expectations. The Customer Success Specialist must have a strong sense of customer service and the ability to quickly and effectively tackle issues in both a preemptive and reactive manner.
In partnering with our dealers and occasional shoppers, the Customer Success Specialist will be an expert with usage of CarGurus tools, while engaging with our product and engineering teams to solve more sophisticated issues. This role will play an essential part in establishing and maintaining a relationship cross functionality while ensuring engagement with the CarGurus platform for our dealers.
Who You Are:

1-2 customer service support required
Outstanding communication and listening ability
Strong sense of customer service
Proficiency in Salesforce is a plus
Good organizational skills
Ability to collaborate and act as liaison with other departments
Flexible in working occasional West Coast shifts
Work autonomously to troubleshoot and investigate problems to solve

CarGurus Culture:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
At CarGurus, we invest in our people's professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the companyour way of showing that we want you here for the long haul.
We work hard every day to build the world's most trusted and transparent automotive marketplace, but trust and transparency don't just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potentialwhere you don't just fit, you thrive. We don't discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
CarGurus employees in the US can choose to work from home / remotely for the duration of 2021, or participate in a phased return to our beautiful office spaces. We expect most roles to be in-office at least 3 days a week beginning January 2022. In addition to the US, CarGurus operates sites in Canada and the UK. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more.