Business System Analyst

---

Job description

About the Company

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.

We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges and is wholeheartedly dedicated to the success of our customers. This customer centric focus has led to extraordinary growth, and we are now seeking a Business Systems Analyst to assist in the design and implementation of a CRM system that will be the backbone of our sales operations. If you are a dynamic and confident Business Systems Analyst with prior CRM experience, we want to hear from you! Our ideal candidate is smart, energetic, hardworking and likes to have FUN!

Business Systems Analyst Job Description

We are currently seeking a Business Systems Analyst. In this position, you will report to the VP of IT and work closely with business stakeholders to ensure our application and information systems are aligned with current and future business requirements. As an analyst, you will identify and document business requirements, describe and diagram business processes, and then assist in the formulation, scoping and development of overall technical/business solution. The position requires significant analytical thinking and at times involves being able to take a broader perspective to question and challenge existing ways of doing things in order to develop the best overall solution. The business system analyst will be expected to obtain a deep business process knowledge of Reiser's business-sales, service, operations, and finance. The candidate must have the ability to interact effectively with all business end users, grasp both technical and business needs quickly and possess outstanding verbal, writing, presentation, and flow-charting skills.

You will partner closely with other members of the team including the CRM Administrator and Application Support Engineer.

Qualifications and Experience

· BA or BS in Information Systems, Information Technology, or Computer Science

· At least 5 years Business System Analyst experience

· Must possess ability to communicate and interact effectively at both technical and business level

· Must possess excellent verbal, written, and presentation skills

· Must possess outstanding skills in use of flow charting software (Visio, Smart Draw etc.) and presentation software (Power Power etc.)

· At least 5 years of experience in manufacturing and distribution environment

· Must have experience working with CRM Systems (Microsoft Dynamics CRM, Sales Force etc) and experience with ERP systems such as IFS, Oracle, SAP, Microsoft Dynamics.

· Experience with data analysis and BI/Reporting Platforms such as PowerBI, Tableau, Excel Power Pivot a plus

Technical Skills/Experience

· Must have passion for business systems analysis

· Must possess ability to communicate and interact effectively at both technical and business level

· Self-starter with strong work ethic

· Strong team player with proven ability to work effectively cross-functionally

· Excellent customer service skills

· Strong organizational, multi-tasking and project management skills

· Ability to learn and comprehend new systems and business processes quickly

· Strong attention to detail and accuracy

· Strong desire to improve and grow continuously

Personal and Professional Attributes

· Teamwork is essential for this role.

· Ability to manage multiple projects

· Attention to detail

· Strong problem-solving/root cause analysis skills

· Excellent verbal and written communication skills

· Ability to think and work methodically and independently to resolve problems

· Ability to effectively prioritize and execute tasks in a fast-paced environment

· Must possess ability to communicate and interact effectively at both technical and business level