Field Application Engineer

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Job description

Field Application Engineer

Status: Exempt (salaried)

Department: Sales

Position Summary

The Field Application Engineer is the primary technical resource for the field sales team and is responsible for actively driving and managing the technology evaluation stage of the sales process. Working in conjunction with the sales and engineering teams as the key technical advisor and product advocate, the Field Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction. The occupant of this role must evaluate customer technical requirements against approved GenKey solutions. If the needs of the customer cannot be met with the approved GenKey solutions, the Field Application Engineer will work with cross-functional teams to find a technical solution meeting customer needs. The ideal candidate for this role must have a firm technical grasp on Plug Power products and technical requirements while also possessing a robust interpersonal skill set enabling effective customer relations and leadership of project teams. Open to remote candidates residing in the continental USA.

Core Duties and Responsibilities

* Maintain expert level technical knowledge of Plug Power products and solutions; most notably the GenKey solution and field applications.
* Attend meetings with the sales team while lending help with the following:
* Articulating GenKey technology and product positioning to both business and technical users.
* Listening, understanding and conveying customer requirements.
* Assisting the sales team on GenDrive application recognition to provide the GenKey solutions that will maximize the benefit for customers.
* Help to calibrate expectations for GenKey solution rollouts between customer stakeholders and PLUG project teams.
* Respond to functional and technical elements of RFIs/RFPs.
* Assist in the development of technical solutions to address specific constraints for customer field applications.
* Perform technical/ product training for sales people and customers.
* Assist in the design and development of new solutions by gathering field data related to customer needs; work cross-functionally to implement new solutions and new product offerings as the organization evolve
* Perform all other duties as assigned

Education and Experience

* BS in Mechanical, Electrical, or Chemical Engineering, or other relevant technical field of study.
* 3+ years of related work history; preferably experience with integrating technical solutions in the field for customer stakeholders.
* Ability to travel as needed to perform the duties of the role; up to 60%.
* Proven ability to successfully develop technical solutions in a variety of environments while taking into account a multitude of constraints.
* Experience in any of the following spheres of activity is preferred and highly valued:
* Hydrogen and/or fuel cells
* Industrial gas
* Cryogenic Industry
* High Pressure Systems (250 Bar and up)
* Gas processing and/or dispensing equipment
* Oil and Gas, CNG, LNG, etc.
* Logistics/Material Handling
* Prior experience in sales is desirable.
* Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
* Strong verbal and written communication skills.
* Uncompromising dedication to quality.
* Demonstrated analytical abilities with strong attention to detail.
* Ability to manage complex projects and multi-task effectively.
* Excellent follow-through.
* Must be driven and self-motivated.
* Teamwork oriented and focused.

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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