Technical Service Senior Engineer

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Job description

OVERALL RESPONSIBILITIES:

As a Senior Service Process Development Engineer, you will work with electromechanical capital equipment product development teams to understand the servicing needs of the product and translate them into design requirements. In this role, you will create/execute plans for deployment and ongoing support of service centers within the U.S. as well as support plans for product expansion outside of the U.S.

POSITION DUTIES & RESPONSIBILITIES:

• Work with R&D, Manufacturing, and Suppliers during product development to ensure delivery of a serviceable product that yields a cost efficient service operation

• Develop troubleshooting guides, training instructions, manuals, and other required documentation to support the service and repair of equipment

• Transfer service operation to global authorized service centers and field service organizations

• Drive quality and process improvements by effectively utilizing Process Excellence tools to improve operations and resolve complex process issues

• Monitor post-launch service performance - analyzing results, developing a root cause for issues, and implement product or service improvements

• Supporting hardware and software design changes throughout the product lifecycle

• Co-ordinate activities with internal & external customers

• Plan, conduct & direct complex engineering assignments to completion

• Serve as the Domain Authority (i.e. Subject Matter Expert) for various Service & Repair systems/procedures/functions

Qualifications

Required:

• Bachelor's Degree in Engineering, Biomedical, or similar technical degree is required, preferably in the area of mechanical, electrical or biomedical engineering

• A minimum of 6 years of relevant experience which should include experience applying service engineering & business principles to a broad range of assignments

• Experience writing formal technical reports and business reports

• Ability to plan, conduct and direct complicated engineering & business projects to completion, and support service responsibilities for complex products

• Ability to be based in Raynham, MA

• Ability to support up to 40% travel domestically and internationally

Preferred:

• Understanding of new product introduction

• At least 3 years of experience working within a regulated industry

• Experience in service, R&D, manufacturing or quality

• Experience with Design for Serviceability throughout New Product Development process

• Experience in the medical device industry

• Experience with Process Development, and Validation of Manufacturing/Assembly Processes

• Experience leading outside vendors and suppliers

• Experience solving technical manufacturing issues

• Field Service experience

• Assembly equipment Design Experience

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disabilit y.

Primary Location
United States-Massachusetts-Raynham-325 Paramount Drive
Organization
DePuy Synthes Products, Inc (6149)
Job Function
Engineering
Requisition ID
W