Business Analyst

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Job description

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

Description

Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements. Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Guide and advise less-experienced Business Analysts. Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment.

Responsibilities:

• Facilitate, and document Migration requirements (functional & non-functional) and/or create user stories
• Negotiate and influence requirements direction
• Lead/consult on escalated support issues and root cause analysis
• Coordination with MassMutual Product, Distribution, Accounting, Operations, and ETX technology groups, and partners
• Works very closely with the Product, Tech Lead, and Architecture
• Analyze and decompose business rules
• Assist other team members (Business, and Technology) with understanding the business requirements
• Ability to operates independently on multiple project tasks
• Participate in all phases of project planning, development, and testing

Qualifications:

• Bachelor's degree
• 5 years of experience in a business analysis role
• Experience of soliciting, drafting business requirements, and can perform requirements management planning for large scale projects
• Ability to work in a collaborative environment and can work on multiple different assignments at once
• Ability to own and drive business analysis of a project and can lead business analysis across multiple parallel initiatives
• Strong understanding of Financial Services Industry (life insurance and retail annuities)
• Technical liaison between MassMutual business partners, industry vendors, and distribution partners
• Ability to brainstorm and research/resolve issues creatively to meet the programs objectives and long term strategy
• Previous experience with working with Product, Distribution, and Policy Administration Systems and Operational support team
• Provide project support on an as needed basis to help set direction based customer/agent experience as well as internal system capabilities
• Ability to flex between capability enablement and business analysis work; may take on project assignments outside of technology initiatives
• Ability to consult internally to help MassMutual initiatives set direction regarding future capabilities
• Ability to represent as a leader in both a business and technology capacity
• Testing skills
• High organized, collaborative individual

Why Join Us.

We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

Recognized as a 2020 World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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