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Commercial Lines CSR Licensed

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Partners Insurance Group

2021-12-03 16:30:03

Job location Swansea, Massachusetts, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

PARTNERS INSURANCE GROUP LLC

Commercial Lines Customer Service Representative

Are you ready for a change and an exciting opportunity? Come work with Partners Insurance Group LLC as a Commercial Lines Customer Service Rep. Our team oriented approach creates a fun and friendly work environment. This environment allows for everyone to excel at their strengths while having a great team as a support system in areas they need help.

Partners Insurance Group LLC is a wholly owned subsidiary of BayCoast Bank. Partners Insurance Group and BayCoast Bank are committed to heavily investing into the communities we serve while providing them with exceptional customer service. Partners Insurance Group LLC has 8 locations spread across South Coast, MA and RI and we're rapidly growing and creating new opportunities for growth. Partners Insurance Group is a MAIA 5 Star Agency with a strong focus on your professional development. Partners Insurance Group funds 100% of your continuing education not only for your insurance license but for college as well. In addition to our education benefits we have a very lucrative benefits plan that is almost unrivaled in the industry.

We're looking to bring on a new Commercial Lines Customer Service Rep. onto our rapidly growing team. After receiving a warm welcome and settling in your day to day responsibilities will include:

  • Providing customers with exceptional customer service.
  • Staying current with agency/industry technology changes.
  • Review and coordinate expirations with the customer and/or the producer to obtain the information required to renew coverage.
  • Proactively reaching out to customers for an annual account review prior to renewal in order to help maintain a high retention ratio.
  • Identify opportunities on our existing book for additional revenue.
  • Support our Commercial Lines Sales Team by helping with
    • Providing customer service to their existing clients and building a relationship with your counterpart at the customers operations.
    • Keeping producers fully informed of all important activities on their accounts.
    • Preparing renewal presentations as requested.
    • Answering and/or resolving coverage and billing questions or issues.

Our ideal candidate will meet the following requirements:

  • Licensed in Property and Casualty Insurance in MA and RI.
  • At least 5 years of experience in insurance or a related field.
  • A self-starter with a diligent work ethic and a focus on attention to details
  • Well organized and focused on key priorities.
  • Good communications skills both verbal and written.
  • Knowledge of computer systems and ability to utilize computer programs.
  • Exceptional interpersonal and communications skills with the ability to work in a team environment.

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