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US Director, UK Senior Manager, Solution Development and Delivery

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National Grid plc

2021-12-03 09:14:02

Job location Waltham, Massachusetts, United States

Job type: fulltime

Job industry: Other

Job description

COVID StatementIn accordance with guidelines regarding companies classified as Federal contractors and consistent with our core commitment of safety, National Grid has made the decision to require all new hires to be fully COVID-19 vaccinated as a condition of hire. 'Full vaccination' is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a religious belief or a disability can request a reasonable accommodation.About usJob PurposeTo lead and be accountable for solution delivery and service development by improving how internal employees serve customers today and by creating the platform for tomorrow's growth via enablement programs.Key AccountabilitiesReview and improve core work and asset management systems to improve the reliability and enhanced public safety for optimal customer service delivery.Deliver significant system rationalization and simplification by enabling processes that are more intuitive to perform work in the right way and capture the required data.Formulate and refine solution delivery mythologies and approach to increase efficiency and customer satisfaction.Monitor the performance of existing solution development and delivery methods through established metrics reflected from customer interaction.Enhance customer service through better scheduling and dispatch processes with an improved interface for direct customer interaction to book appointments and work.Supervisory/Interpersonal- Experience RequiredInfluence and persuade others to take a specific course of action when there is no direct line of command or control.QualificationsDegree in a relevant discipline or, an equivalent combination of education, training, and experience10 years experience managing operationally and commercially complex IS services, ideally in a mission-critical environment involving a mix of traditional and agile delivery practicesITIL v3 Expert certification highly (desirable)More Information

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