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Project Associate, Virtual Onboarding

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Athenahealth

2021-12-03 08:55:45

Job location Watertown, Massachusetts, United States

Job type: fulltime

Job industry: Other

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Project Associate to join our Virtual athenaOne Implementation team within our Customer Success division. Your job will be to implement, manage and provide training on athenahealth's service offerings for our small ambulatory care clients. But enough about us; let's talk about you.

You are consultative and can manage clients in a virtual capacity. You show your resourcefulness by finding creative ways to execute, even when there's not a predetermined path to follow. Building strong relationships and delivering customer-centric solutions come naturally to you. You are an influencer on your team and others can count on you.

The Team: Our Virtual athenaOne Implementation team manages clients nationwide that range in size from one to six providers. Our team is well-represented in our Atlanta and Watertown offices, and we set the tone for the overall success of the client through serving as the primary point of contact in the implementation stages of the client's transition onto our electronic health record.
Job Responsibilities:

Lead, coordinate and manage multiple client projects simultaneously within specified timeline
Provide consultative guidance on practice workflow
Facilitate practice assessments and trainings via phone to prepare clients to "go-live"
Utilize performance monitoring analytics to optimize client performance
20% travel required for onboarding training purposes

Typical Qualifications

Bachelor's degree required
Experience in a healthcare setting preferred
Independent contributor and team player with critical thinking and problem-solving abilities
Effective written and verbal communication
Excellent planning and organizational skills

About athenahealth

Here's our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What's unique about our locations?
From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees - all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare : It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees - or athenistas , as we call ourselves - spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: W e are small enough that your individual contributions will stand out - but large enough to grow your career with our resources and established business stability .

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility ( CSR ) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued .

We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.

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