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Front Desk Associate

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Springhill Suites - Westborough

2021-12-03 12:32:02

Job location Westborough, Massachusetts, United States

Job type: fulltime

Job industry: Administration

Job description

Front Desk Associate.

Hiring ASAP

Ideal Candidate Will:

-Have Front Desk, Leasing or Apartment Property experience.

-Have a very flexible schedule. (weekends, holidays, call-outs)

-Have a great attention to detail.

-Be Customer-oriented.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Work with Guest Services Manager to train and monitor front office staff.
  • Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching and problem resolution.
  • Communicate with the Engineering and Housekeeping Departments regarding any maintenance or guest room requests.
  • Have full understanding of software system, assist with reservations, and checking guests in and out of the hotel knowing how and where to post all charges.
  • Handle checks and credit cards received from the guests for payment of hotel charges.
  • Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
  • Assist the Guest Services Manager by handling special requests, group blocking and unique circumstances.
  • Maintain regular attendance, consistently be on time, and observe prescribed work, break and meal periods in compliance with standards.
  • Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
  • Perform any other duties as requested by manager.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Relevant related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

  • Must have flexibility to work nights and weekends.
  • Must be able to read and write fluent English.
  • Ability to read, write and comprehend simple instructions, short correspondence, and memos.
  • Ability to interpret and perform basic computer and POS system functions. Knowledge of Microsoft Office applications.

Job Types: Full-time, Part-time

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: Multiple Locations

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