Office Manager - Kentwood

Job description

Manager Job Description within the Rx Optical Retail and Optometry Unit

Our Mission: To create exceptional experiences and promote inspiring, sustainable careers.

The Responsibility of the Retail and Optometry Unit: To passionately champion the benefits of solution-based dispensing. It creates the best outcome for patients and supports the most inspiring careers for opticians and optometrists.

In order to meet this responsibility, the Manager must:

Believe solution-based dispensing is the obligation of our profession and is the best method for optimizing the patient experience and outcome both in the office and after the dispense.

See and help patients in the daily rotation and model best practices in our solution-based dispensing model for his or her associates.

Empower associates through coaching focused on exceptional solution-based dispensing, skilled problem solving for vision and product discomforts, and ensuring a focused, caring, and accountable environment for their fellow associates.

Maintain a respectful, productive, and goal-and team oriented communication with Doctors.

What they do:

The Manager is responsible for creating an office environment that allows our associates the opportunity to develop themselves and their career with Rx Optical. They will ensure that the Associate Manager is fully engaged in the daily responsibilities of the office. In addition, they're accountable for assuring that all areas of their office are operating efficiently and are responsible for the execution of superior patient experiences.

The Manager will report directly to the Senior Manager.

Job Responsibilities:

Ensure their associates have a clear understanding of company policies, procedures, and culture daily

Supervise office associates to optimize results

Fully engaging the Associate Manager in operational excellence

Maintain an uncompromising level of business ethics and integrity

Deliver a high level of operational excellence including office appearance, cash handling, inventory control, and safety of associates

Solve daily challenges which arise within your office and notify the Senior Manager of actions and outcomes associated with those challenges

Delegate daily tasks to the appropriate associates in your office by putting people in the right seat of the bus

Position Requirements:

ABO Certification

Completion of the Professional Development Program- Associate Manager Edition

Actively participating in the Professional Development Program- Manager Edition

Ability to work flexible schedule that meets business needs, which will require evenings and Saturday shifts

Be able to manage time, projects, and conflicts

Have the ability to multi-task and bring tasks through to completion with minimal supervision

May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate

May be required to move materials up to 30 pounds, reach, push, or pull in order to accomplish a job responsibility

As a member of the management team at Rx Optical, you are the ambassador of your office to seek, gather, and communicate the vision of Rx Optical to your associates. It is your honor to ensure that our associates are given the resources and support needed to successfully serve our patients exceptionally.

This job description is not intended to represent an all- inclusive list of job responsibilities, but to outline the essential functions of this position. Rx Optical reserves the right to revise this job description at any time with or without notice. Rx Optical is an equal opportunity employer.

Other details

• Pay Type Hourly