Please scroll down, To apply

IT Helpdesk - Bilingual (Korean/English)

hiring now

Woongjin, Inc

2021-12-03 07:37:31

Job location Auburn Hills, Michigan, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Job Description

Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application

Following up on any outstanding issues with customers regarding status and closure of incidents/requests

Manage user accounts updates, password resets

Troubleshooting and resolve all hardware, software and network problems

Escalate issues to second and third level support teams

Document procedures, FAQs, and inventory of assets

Must be willing to travel up to 10% of time

Inform a friend!

Similar jobs

Top