Associate Engagement Manager (Retail)

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Job description

Infosys is seeking to hire anAssociate Manager of Client Services for our Retail Consulting Group to be based in Grand Rapids, MI. As an Associate Manager of Client Services (AMCS) you will be responsible for all client interfaces within the assigned region/account(s). You will work together with senior management to build an account plan and will be responsible for client management based on the account plan. Usually, the AMCS handles a single account or part of a large account, with an indicative annual book of business of up to $10 million.Key Associate Manager of Client Services Priorities:Client relationship management and business development: manage client relationships, build a portfolio up to $10M, own the opportunity management cycle: Prospect-Evaluate-Propose-CloseClient delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the clientAccount planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etcAbout Infosys RetailInfosys helps retailers better understand shoppers' behavior and uncover business opportunities to drive footfalls as well as web traffic. Our cross-channel platforms enable brick-and-mortar retail stores and hybrid retailers to not only engage shoppers at the moment of truth, but also influence purchase decisions. Our retail ecosystem enhances the customer experience and maximizes share of wallet. Significantly, it streamlines operations across enterprise and supply chain.To learn more about Infosys and see our ideas in action please visit us at Associate Manager of Client Services Qualifications:Must be located within commuting distance of Grand Rapids, MI or be willing to relocate to this areas. Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of educationSignificant business development and project management experienceExperience in the relevant industry/vertical, retail is idealTrack record of interacting and building relationships with CXO level client contactsHands-on experience with proposal creation and leading proposal presentationsStrong leadership, interpersonal, communication and presentation skillsWide variety of IT and business consulting engagement experienceIT and SDLC sales and client engagement experience U.S. citizenship or permanent residency required, we are not able to sponsor this position at this timePreferred Associate Manager of Client Services Qualifications:Knowledge of industry specific go-to-market solutionsGood understanding of industry specific business issues and driversGlobal Delivery Model experience in IT or Business Consulting SolutionsExperience managing large multi-location consulting engagement teamsTrack record as an Account Manager in a rapidly growing client relationshipAbout UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin