Lead, Operational Excellence - Accounting Analysts & Vendor Payables
Acrisure
2021-12-03 08:50:29
Grand Rapids,
Michigan,
United States
Job type: fulltime
Job industry: Accounting
Job description
About Acrisure
In record time, Acrisure has become the fastest growing global insurance broker in industry history. In four short years, Acrisure has grown 42x and is now one of the top 10 largest insurance brokers in the world, with ambitious plans to continue growing at an accelerated and unprecedented pace. But, beyond growth, Acrisure's dedication to its highly unique business model, ownership structure and entrepreneurial culture, has put Acrisure on the envious path of being the largest, most successful privately held insurance brokerage in the industry. And yet, the journey is just beginning.
Our model is highly unique. Through equitable alignment and commonality of purpose, we marry the goodwill of our local, autonomous Agency Partners with the resources and support of a global company to accomplish two core objectives: create value and be a good partner.
Our culture is unwavering. We are a collaborative company of entrepreneurial, innovative, and growth-oriented people. We collectively out strategize and outwork the competition and have a prodigious desire to win and succeed. Acrisure's Culture of collaboration drives our growth. Our home office exists to support our Agency Partners with concierge-level service so our Agency Partners can focus on what they do best, generate all our revenue and profit. One cannot happen without the other.
Our vision is clear and deliberate. We passionately believe in our future and the exciting opportunities that lie ahead. We have a limitless opportunity to achieve milestones and generate success that have never been accomplished before. As a result of our ownership structure, the success and corresponding value that is generated ensures to benefit the very people who create them, our employees.
The foundation has been paved and the direction is set. The opportunity is ours and we control the outcome. The formula to achieve this is simple: Take cultural alignment and an unrelenting focus on value creation and synergize them with highly talented people who love the intensity of actively building in a high growth environment. When this happens, we will no doubt look back and know we have achieved something that is truly once in a lifetime. Are you one of those people?
About This Position
The Operational Excellence Lead for Accounting Analysts & Vendor Payables (the Lead) is a strategic partner to the Acrisure Business Services Accounting team and Operational Excellence team within Acrisure Business Services. The Lead will coach and guide the specialists in the Operational Excellence team for Accounting Analysts, Financial Analysis & Reconciliation, and Vendor Payables (the Specialists), in the planning, development, and execution of the process improvements, metric development, and training strategy necessary for providing best-in-class services. This individual is expected to act as an advisor and consultant on all things leading to operational excellence in that area; from coaching in the creation of desktop procedures, challenging the current processes, identifying gaps, and suggesting more efficient methods, to insuring proper training, competencies, and curriculum mapping/development plans for the specialists. The Lead will build strong relationships with the leaders of the Corporate Accounting team, Acrisure Business Services Accounting team, and Operational Excellence team, as well as other home office departments within Acrisure and leverage those relationships to service the needs of our Partners and support the strategic objectives and values of Acrisure. This individual will also lead in the project management of process improvement and automation initiatives and is responsible for managing and mapping the accounting data to Acrisure Home Office.
The Operational Excellence team focuses on partnering with Acrisure Business Services leaders and Home Office functional/strategic leaders to ensure their teams have everything they need to operate with excellence while providing best-in-class services in accordance with regulatory guidelines for their specific areas. In addition, the Operational Excellence team supports the transforming of the organization to supports its business strategy. It could include supporting a change in the organization's culture, modernizing specific functions, re-designing the organization structure, and will require a combination of change management actions to execute the transformation. To enable our success, it will be critical to use data and insights to inform better ways of working together. This position will be located in Grand Rapids, Michigan.
Essential Duties And Responsibilities
- Responsible for coaching and mentoring the Specialists to ensure the teams they support have the tools and resources to provide best-in-class services to Partners, while maximizing the efficiency and effectiveness of the team and providing opportunities for career growth. This includes ensuring all processes have associated workflows and desktop procedures, proper training plans, metrics, and quality review procedures. This also ensures all members of the team have defined role competencies, performance management plans, and career development track.
- Responsible for coaching, setting an example, and driving the culture of operating with excellence for the Specialists in identifying and implementing operational excellence opportunities. Thereby, engaging the Specialists to promote Operational Excellence throughout Acrisure Business Services and Acrisure.
- Manage and map the accounting data to Acrisure Home Office.
- Critically review and guide the Specialists in the development, communication, and adherence to policies, best practices, and procedures.
- Responsible for coaching the Specialists and subject matter experts on defining proper service metrics to measure success within the various functions (i.e. quantity and quality of work).
- Assist with ensuring training, development of competencies, and procedures support the delivery of Service Level Agreements with Partners including associated metrics to ensure high performance delivery of expected commitments. Work with managers and employees to identify methods of improving employee performance.
- Assist with coaching subject matter experts at all levels on training preparation and delivery for technical training, as needed. This could include accounting, technology, and soft skill training.
- Assist with the development of best practices to be shared with Partners and home office leaders & teams to ensure best in class service.
- Lead change management activities across the areas/functions the Specialists support.
- Assess the impact of and plan for upcoming change.
- Support the Specialists in integrating change management activities into their project plans, and apply a structured methodology while leading change management activities.
- Identify, analyze, and prepare risk mitigation strategies.
- Drive and positively impact education and adoption of change depending on the functional group or audience.
- Establish, administer, and report on change management effectiveness metrics.
- Set clear direction, follow up on assignments, and hold others accountable for their internal deadlines and administrative responsibilities.
- Assist with the development of the review and quality control framework for monitoring team performance and metrics in shared services.
Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Bachelor's Degree and/or five (5) or more years of experience, in accounting required. Experience in a corporate environment, insurance brokerage, or related industry, preferred. Knowledge of (willingness to learn) Lean Six Sigma tools is a plus.
Technology: Excellent PC skills including Microsoft Excel, Word, PowerPoint, Outlook, Adobe, SharePoint, and research tools. Experience in Office 365 is a plus. Accounting software experience, preferred.
Other Qualifications
- Able to move easily between leading, supporting, designing, developing, and implementing roles.
- Meets or exceeds deadlines for deliverables and takes responsibility for outcomes and results.
- Maintains communication with teams even after the project is complete to ensure quality work and maintain a relationship for future work.
- One-team mindset: recognizes and steps up when help is needed.
- Welcomes changing working environments and deadlines, putting in extra effort when necessary to complete assignments within given deadlines.
- Takes on challenges, sees tasks through to completion, even if there are obstacles and seeks guidance and asks technically questions in a timely manner.
- Regular seeks and accepts feedback given by others and sues it to guide their future actions.
- Delivers & documents feedback to others about their job performance and career growth; coaches others to help them develop their careers.
- Knows the strengths and weaknesses of their team, provides guidance for balancing the needs for development and efficiency.
- Communicates in a clear and concise manner, free of slang and grammatical errors, both orally and in writing..... click apply for full job details