Office Manager

Job description

Job Summary
Snowden Builders LLC is a growing residential construction company based in Grandville, MI that offers its employees the ability to be a part of a family-oriented business working with an award-winning builder in a flexible workplace with opportunities for growth and development, community involvement, and so much more.
Our Snowden Builders team is growing and looking to hire an Office Manager to join us to help assist with and oversee a variety of our daily administrative and clerical tasks as well as communicate directly with clients, prospects, and vendors. This is a full-time position. Strong written and verbal communications skills and previous office or administrative experience is required.
Responsibilities
The office manager will work directly with both the Project & Marketing Manager and the Builder to help organize and maintain some of the many functions involved in daily operations. Tasks may vary from day-to- day but generally consist of the following:

• Maintain a reliable office presence during regular business hours
• General office activities
• Monitor all general correspondence, forms, and memos
• Answer phones, record messages and respond to inquiries when appropriate
• Respond directly to or forward to relevant staff all email inquiries
• Receive and sort mail, sign for deliveries
• Calendar scheduling, maintenance and organization
• Scan and file invoices and or other documents received
• Update and maintain company contact lists
• Report directly to Builder and Project & Marketing Manager
• Function as personal secretary to the Builder, including managing the company calendar, scheduling meetings, drafting letters and memos, developing presentation content and email monitoring
• Operate and maintain the company's database including updating and organizing files, data-input, activity tracking, running general reports and maintaining data quality
• Create and manage office system standards and procedures, maintain all record-keeping systems, files and filing systems
• General customer service and support
• Communicate directly with clients throughout the project including answering questions, providing weekly schedule updates, etc.
• Coordinate and liaise on the company's behalf with jobsite personnel, trade subcontractors, vendors, clients, etc., including submitting requests for information (RFIs), on an as-needed basis
• Screen, record and track incoming job leads (phone, website, email, etc.) using builder management software
• Cooperate with and assist Project Manager with task support as needed for items such as cost estimating, scheduling, customer selections, etc.
• Maintain trade subcontractor insurance records, contracts, lien waivers and other relevant files
• Manage project warranty items including customer service requests
• Collect, organize, and file company receipts and on-site photos on a weekly basis
• Stock and tidy up conference room on an as-needed basis
• Other assignments and support as necessary

Requirements

• Associates degree or higher in Business or related field is preferred
• At least 2-3+ years of previous office or administrative experience
• Analytic capability, including excel, database management
• Advanced knowledge of Microsoft Office Suite - primarily Word & Excel

Relevant Skills

The individual must possess the following qualifications, knowledge, skills and/or abilities:

• Excellent verbal and written communication skills
• Neat, Organized
• Detail-oriented
• Positive attitude and strong work ethic
• Self-motivated
• Demonstrates a high level of professionalism and friendliness when interacting with clients
• Ability to multitask and work under pressure against tight deadlines
• Always demonstrate the ability to hold themselves accountable to high standards in quality of work, relationship-building, and professionalism
• Courage to take the initiative in unfamiliar or ambiguous circumstances.
• Demonstrate creative thinking and problem solving
• Comfortable with general PC navigation including windows 10 and open to learning new software
• Willingness to learn new things including the construction industry and building processes

*Preference will be shown towards candidates with the following experience or capabilities:

• Experience with Google Apps (Google Drive is used to Manage Projects)
• Marketing skills to assist the Marketing Manager with the development of the business and marketing plans and creation of marketing tools (including brochures, flyers, digital campaigns, etc.)
• Social Media marketing skills to help maintain an online presence (includes the development of new ideas and content for social media channels and website, generation of new client reviews and testimonials, etc.)
• Advanced organizational and planning skills to support with the planning and coordination of industry events such as Parade of Homes, Grand Rapids Remodeling and New Homes Show, etc.
• Strong Customer Relationship and contact management skills
• Interest or experience with interior design/decorating is a plus

Expectations

• Full-time, hourly position on a bi-weekly payment schedule
• Business hours are Mon-Fri, 8:00 a.m. - 5:00 p.m., additional hours may be required for events
• Business-casual attire

Advantages

• Opportunities to obtain continuing education credits and industry-relevant certifications
• Networking opportunities
• Experience working with an award winning, family-oriented company
• Ability to grow within the company

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Grandville, MI 49418: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Please list one to three references. Include the person's name, company and title, contact details (email and/or phone number), and explain your relationship (former boss, current coworkers, etc.).
• Are you willing to undergo a background check, in accordance with local law/regulations?

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location