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Assistant Virtual Solutions (Call Center) Manager

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Kellogg Community Credit Union

2021-12-03 07:43:12

Job location Kalamazoo, Michigan, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Description:

Join Kellogg Community Credit Union as an Assistant Virtual Solutions (Call Center) Manager from our Drake Road location!


Our Assistant Virtual Solutions (Call Center) Manager will directly oversee our Virtual Solutions Representatives at our Drake Road Branch in Kalamazoo Michigan and ensure members and potential members receive fast, courteous, and accurate service on the telephone; explain services, sets up new accounts, effectively problem solve, and directs members' telephone calls to the appropriate area; assists and trains other Virtual Solutions Center Representatives and collaborates with other credit union leaders.


Essential Functions & Responsibilities:

  • Assist members and employees with telephone calls, answers questions about products and services; resolves problems within their authority; refers problems that are beyond their authority to the next level with their recommendations
  • Monitors the work of Virtual Solutions Representatives to identify areas of improvement regarding the departments operating methods and procedures; proposes and follows up on recommendations with Branch Manager and Senior Solutions Manager.
  • Identifies the cross-sell opportunities and sells credit union products and services to members.
  • Ensures member account information correctly entered on computer system and all paper documentation properly recorded.
  • Support inbound lending and successfully Identifies cross sell opportunities.
  • Performs other job-related duties as assigned.
. Requirements:

Requirements:

• Ability to motivate and influence others

• Strong desire & proven track record to meet or exceed established sales goals

• Excellent verbal and written communication skills

• Ability to resolve interpersonal conflict and miscommunication

• Strong PC skills

• Ability and desire to learn quickly and multi-task in a fast-paced environment

• Positive attitude

• High School diploma required

• At least 2 years of sales experience preferred


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