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IT - Field Technician 2

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CompuGain Corporation

2021-12-03 13:00:03

Job location Kalamazoo, Michigan, United States

Job type: fulltime

Job industry: Trades & Services

Job description

CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services.

We are currently hiring an IT - Field Technician 2 - Kalamazoo , MI

Top Must-Have Skills:

  • General PC skills, familiarity with VM Ware
  • Experience with Dell Thin Client, Windows 10 VDI strongly preferred
  • Remote support experience preferred
  • ServiceNow experience is helpful
  • Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.

Candidate Requirements:
  • Strong oral and written communications skills
  • Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision
  • * Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems
  • * Ability to demonstrate strong organizational skills and the ability to follow documentation procedures

Degrees/Certifications/Years of Overall Experience Required:
  • High School Degree and Bachelor s degree in related technical field or equivalent education/experience.
  • Entry level - 2 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.
  • 2-4 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.

Day to Day Responsibilities:
  • This contractor will be building Dell terminal boxes that go out to customer care center agents
  • Perform desk-side Windows XP workstation support in a networked office environment
  • Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes
  • Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required
  • Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements

Who is this workers main interaction going to be with?
  • Backoffice, minimal exposure to clients

Interview Process:
  • 1 round Skype Video Interview
- provided by Dice

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