Business Analyst, Credit & Collections

Job description

Job Description

The BUSINESS ANALYST, CREDIT & COLLECTIONS, prepares and submits both regular and ad hoc client financial reporting to management accurately and on a timely basis, works directly with internal and external partners to evaluate various payment resolution issues and ensure customers receive satisfactory resolution.This position works directly with the client in negotiating payment arrangements, payment plans as well as settlements as needed to minimize bad debt expense. The Business Analyst, Credit & Collectionswill also handle all preference action claims for all bankruptcies. This is a critical function as these claims can be for millions of dollars and it will be the responsibility of this roletodocument and provide assistancetoour defense working with legal to aid in our case.

KEY DUTIES/RESPONSIBILITIES

ISSUE RESOLUTION/PROCESS IMPROVEMENT: Accountable for all complex payment resolution issues (incorrect client on-boarding, rates, etc.) involving internal and external partners (Invoice Services, Client Services, Sales, Clients) oRisk assessment and identify process improvements recommendations that will gain efficiencies oCommunicate with Director and VP level leaders across all functions oPrepare and submit both regular and ad hoc client financial reports to management accurately and on a timely basis oBecome Team Subject Matter Expert both user and report writer oRepresent Collections as expert SME on any technology related projects. Define requirements, test results, document changes and train team members oEnsure audit narratives reflect latest process steps oComplete all special projects as required (70%)

COLLECTIONS ACTIVITIES: Contact clients to obtain payment information oDiscuss findings/recommendations with Collections management oRespond to all emails and voice inquiries professionally and promptly o Adhere to established schedule oProcess payments as necessary oConduct regular back-end calls to collect delinquent A/R accounts oDocuments collection efforts in ERP notes screens to include payer contacts, phone numbers, issues, actions taken, etc. oCompile, research, address, and present weekly Top Client Reviews for Collections management oMaintains DSO at an acceptable level oProcess refunds and money moves if needed oSend final demand letters and work extensively to prevent losses to bad debt (10%)

BAD DEBT: Handle all payment issues where the collector has exhausted all methodsoWork with the collectors to resolve missing/open items to ensure the successful collections of the debt by our 3rd party vendors oDocument/reconcile all 3rd party collections activities including comprehensive analysis of the clients and their specific attributes, i.e. payment methods, products, categories, order to facilitate early identification of newly arising high risk trends oProcess, code, and document all 3rd party agency fees and recoveries oWork closely with the 3rd party agencies to provide prompt follow-up to any open issues they may have up to and including resolving disputes or providing legal documentation oOnce all collection attempts have failed this position will work with 3rd party collections efforts or legal as deemed appropriate. If this has failed to produce results, the bad debt specialist will then prepare and review the bad debt folders submitted by other collections to ensure that all necessary information isincluded(10%)

SYSTEM INTERACTION: Participate in company projects, as well as any of the company initiatives related to CollectionsoAccurately complete all special projects in a timely manner(10%)