Customer Service Representative

Job description

Job Description

RESPONSIBILITIES AND DUTIES

(50%) Order Processing

Process and verify store orders received through Pulse (electronic ordering system)

Provide courtesy reminder calls to stores that have not placed order by cut-off times

Prepare billing for order add-ons and pickups

Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps

Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores

Coordinate and disseminate corporate, marketing and other company information to the stores

Assist with routing of trucks where applicable

(20%) Customer Service

Receive and resolve customer requests, concerns and complaints

Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.

Answer and route all departmental calls

(10%) Clerical Support

Maintain filing system for invoices, reports and other customer related information

Maintain customer contact list

Update or add new store information in order management system (Domicas)

Provide clerical support to other departments as needed

(5%) Credit Process

Process credits for the Dominos Pizza stores

Code credits for delivery accuracy using credit tracking program

Coordinate credit requests with appropriate departments for further research

Process special orders/pick-ups

(15%) Additional Administrative Duties as Assigned

This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:

General Accounting

Assist with accounts payable

Assist in generating weekly keys

Provide back-up to payroll administrator

Assist with accounts receivable and past dues

Inventory

Perform inventory counts and reconcile ICL

Order vegetable products

Maintain vendor credits, working with WRC to obtain accurate credits