Office Manager

Job description

Office Manager

U.S. Medical Management (USMM) is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with premier healthcare providers, clinicians and patient focused individuals working together. Our Mission - "Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services" - Visiting Physicians Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice, Home DME & our In Home Health Assessments (IHA).

Our Values of Integrity, Respect, Teamwork & Excellence are leading us to a better tomorrow for patient care. Our Purposes Centered on "We are Unified in our Work through our Continuum of Services" "We can Find Comfort that We are Making a Difference for our Patients" & "We make a Broader Positive Impact on Society", allows USMM to be poised for a phenomenal future.

We are seeking candidates who desire the experience of delivering quality & compassionate healthcare within proven care models with patients at the forefront of everything we do.

Position Description

The Office Manager is responsible for assisting in managing the organization of the Hospice Care Program.

Essential Duties and Responsibilities

• Assists with payroll processing and auditing of timesheets to ensure accuracy
• Assists with review of patient admissions, pharmacy benefit and additional audits as needed
• Process physician orders and reconcile monthly billing to include but not limited to electronic medical records, face to face visit as well as room and board for patient services
• Manage employee files and processing of new hires with oversight from leadership
• Assist with facilitation of staff meetings such as IDG and all staff meetings
• Assist leadership to ensure annual performance reviews and competency requirements are met by staff
• Oversee and assist with onboarding of new staff with oversight from leadership
• Oversee daily office processes and staff schedules
• Provides leadership in strategic and long range planning
• Performs routine office tasks necessary for the operation and presentation of a professional office as observed by leadership
• Conducts routine required license and certification verifications as required by state or federal requirements with oversight from leadership
• Performs routine audits of learning management system to ensure staff completion of all mandatory staff training and meetings with oversight from leadership
• Updates weekly employee attendance log
• Notifies management within 30 minutes of daily start time, regarding staff absences/delays
• Assures that sufficient financial resources are generated and finances are managed effectively
• Provides direction by monitoring and supporting organizational efforts to constantly improve the quality of services and customer/patient satisfaction
• Assures quality of workplace and improving levels of employee morale and productivity
• Provides day to day support and assists with the acquisition of supplies for the office
• Attends all mandatory in-services and meetings provided by agency
• Participates in Quality Assessment and Performance Improvement (QAPI) program through submission of data focusing on indicators related to improved palliative outcomes and serving on QAPI team
  • Participates in Performance Improvement activities
  • Understands and apply basic infection control principles and procedures
  • Will contact supervisor with any concerns related to infection control
• Follows agency policies and procedures to operate and furnish services in compliance with all applicable Federal, State, and local laws and regulations
• Performs additional duties as assigned

REQUIRED Knowledge, Skills and Experience

• High school diploma or equivalent
• Must maintain a valid driver's license and good driving record
• 0-2 year of Health care experience that has included opportunities to apply principles and practices of service provision in the home
• 2 years of administrative and managerial experience
• Excellent written and verbal communication skills

PREFERRED KNOWLEDGE, SKILLS AND EXPERIENCE

• Associates degree in business administration or health care related field
• Electronic Medical Record experience