Technical Support Specialist

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Job description

Overview

As a Technical Support Specialist at Morley in Saginaw, you'll put your problem-solving skills and technical know-how on display! You'll be an essential part of ensuring our agents are able to serve our clients' computing needs in an efficient and safe environment.

Please note: This role can be worked in a hybrid fashion. It is on-site with occasional remote work.

What you'll do:

• Provide help desk and desktop application support
• Troubleshoot, upgrade and maintain PC desktop and laptop systems and peripherals
• Support System and Network Administrators in daily workloads
• Ensure that all desktop and laptop systems:
  • Are properly configured and tested before deployment
  • Have system connectivity and accessibility
  • Are tested and verified after deployment
• Provide operational documentation as needed for common operational tasks
• Provide all desktop operational support
• Implement security systems that will provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity
• Support compliance in the areas of system security, user access, resource access and authentication
• Escalate items as needs require
• Assist in supporting a ll corporate email systems, calendaring and scheduling software
• Accept and execute all related and/or associated assignments and responsibilities as instructed by senior management

Have questions before you apply? Live chat with a Morley Talent Acquisition Specialist on our website during business hours!

Skills for Success

What you'll need:

• Associate degree in computer science (or related field), or one or more years of experience in computer support
  • Exception would be with part-time support that may join to assist during periods of heavier volume and/or seasonally for special projects
• Proven expertise in supporting currently installed hardware platforms
• To be a positive self-starter and possess a strong work ethic, ability to meet deadlines, excellent interpersonal and organizational skills, and strong attention to detail

Remote work requirements:

• Work environment within your home that is secluded from distractions
• Cellphone
• High-speed internet

Why Join Our Morley Family?

The value of your employment is more than your paycheck. It's the opportunity to do meaningful work, earn great benefits and enjoy awesome co-workers. This means taking into consideration your total compensation package - the combination of competitive pay, health benefits and all the other benefits Morley provides.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental insurance
• Vision insurance
• Paid vacation, sick time and holidays
• Associate wellness program (participate and get up to 5% off your insurance premiums)
• Tobacco cessation coaching program
• Chronic condition management (asthma, diabetes, coronary heart disease, chronic lung disease)

Financial Benefits

• 401(k) / Roth 401(k) retirement plan
• Flexible savings account
• Life insurance
• Short-term disability insurance
• Long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• Registered nurse help desk: Free calls to a nurse 24/7
• 44North patient advocacy: Free 24/7 help with benefit questions, claim issue investigations and other support
• LifeKeys services: Free estate guidance (online will), identity theft prevention and more

Intangible Benefits

• Feel good about working in a values-based environment. Our core values are:
  • Family comes first
  • Do the right thing
  • Be your best self
• Save time and money by training and working from home
• Advance in your career with ongoing paid training and development opportunities (we promote from within)

About Morley
Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, inspiring accountability, sweating the details and moving mountains (making the impossible possible) - for both our fellow Morley Family members and for the world's leading companies that strategically partner with us.

Morley is committed to the full inclusion of all qualified applicants. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we ensure that candidates and associates with disabilities are provided reasonable accommodations. If you need reasonable accommodation to participate in the job application or interview process, please contact .

Thank you for your interest in Morley. If your values align with ours, we can't wait to meet you. Please apply now.

Morley & COVID-19
Our #1 priority is the health and safety of our Morley Family members.

In March 2020, we instituted the Morley COVID-19 Response Team, which continues to meet daily with the purpose of minimizing or eliminating our associates' exposure to COVID-19 at our worksites and at home. This team immediately moved the majority of our associates to remote work and created policies, procedures, and preparedness and response plans to give associates peace of mind that Morley is a safe place to work.

Our Facilities team has worked tirelessly to uphold increased cleaning and disinfection standards, build safety shields to extend the height of cubicles, move workstations to keep on-site associates at least 6 feet apart, and furnish additional safety measures and supplies.

We continually look to the U.S. Centers for Disease Control and Prevention (CDC), OSHA, MIOSHA and the Michigan Department of Health and Human Services to guide us as pandemic circumstances evolve.

As a result, we have experienced little to no spread of COVID-19 in our offices, as verified by reporting through the Saginaw County Department of Public Health. If you have questions about how COVID-19 might impact you as a Morley candidate or new hire, please don't hesitate to reach out to us via chat or at .