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Business Analyst

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Stefanini

2021-12-03 07:45:16

Job location Southfield, Michigan, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description


An Ideal resource for this position would be someone that has IT background, familiar with MDM solutions that are used on mobile devices, familiar with how laptops, tablets, phones are setup and configured but also a person that has a background on Quality, past focus on operational aspects - volumes, backlog monitoring, incident and request fulfillment

Conduct New hire trainings for new team members on Level 1 Team or Provisioning Team Maintain KB for all provisioning related articles, create new ones as per each project evolution Quality Monitoring of the Provisioning Team and feedback facilitation Provisioning SLA monitoring and reporting Participate in the Client meetings Proactive reporting of the issues, risks identified during the quality monitoring towards the Provisioning Supervisor Provide evidence for Audit requirementsProvisioning activity for monthly invoiceGovernance (operational customer governance along with SM - Mandatory, internal governance between Delivery in Support and Provisioning Team); Prepares governance content for the Provisioning SupervisorActs as an escalation point in the absence of the Provisioning SupervisorLiaison on operational aspects between Helpdesk and ProvisioningParticipate alongside the SM in the creation of Solution Design Workbook for Provisioning side of the serviceAct as a point of contact for the Service Managers from an operational aspect
- provided by Dice

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