Vice President of Mortgage Operations

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Job description

In order to continue our meteoric growth path, John Adams Mortgage (NLMS# 140012) is seeking to hire a Vice President of Operations. This position will be responsible for leading and directing the operations of the company and will work closely with the President to ensure continued growth, stay abreast of industry trends and maintain appropriate staffing levels.

Job Responsibilities:

• Responsible for the company's operations function in the areas including but not limited to: Processing, Closing, Underwriting, and New Orders; Develop processes and procedures to ensure maximum efficiency, customer service, and compliance; Responsible for working on new initiatives to ensure the company's consistency in applying rules and regulations.
• Responsible for directing the performance management efforts (recruiting, objective setting/communication/evaluation, development plans/training, and performance/coaching feedback) of the Processors, Closers, Underwriting, and New Orders, Post Closing, and other support Departments.
• Responsible for achieving production goals through monitoring and evaluation including but not limited to: cycle times, quality/error rates, productivity, customer satisfaction, and monthly sales volume.
• In conjunction with the Compliance/QC Manager, ensure the company's compliance with Dodd-Frank rules and regulations.
• As the VP of Ops, the position is responsible for making decisions which are fiscally responsible and will enhance the profitability of the company
• Facilitates/and or participates in meetings to communicate policy/regulation, discuss continuous improvement, etc.
• Maintains technical and mortgage knowledge by attending workshops and reading periodicals.
• Promotes our culture by exhibiting our core values on a daily basis (excellence, caring, integrity, teamwork, and empowerment).
• Completes other duties as assigned.

Supervisory Responsibilities:

This position has direct reports which include the Team Leads and dotted line relationships to Compliance and Quality. Other support positions may be added based on business needs. The Manager is responsible for interviewing and training employee(s); planning, assigning and directing work for branch employees. The role also includes appraising employee performance, rewarding, and counseling; addressing complaints, and resolving problems.

Qualifications needed to perform this position:

• The qualified candidate will have a 4 year degree in management, finance, and 10+ years of progressive mortgage operations experience in leadership roles or experience and/or a combination of education experience. Other qualifications include:
• Experience managing people and leading departments
• Credit, Collateral and Regulatory rules experience a huge benefit
• Ability to project needs and trends
• Strong computer skills.
• Effective interpersonal and written/oral communication skills.
• Excellent computer skills including Word, Excel, and Outlook; Experience with the company. Specific mortgage software a plus.
• Excellent problem-solving skills and process management skills.
• Excellent oral, written, and language skills to be able to read and comprehend simple
• instructions, short correspondence, and memos; Ability to write clear, effective and error-free correspondence.
• Responds well to internal and external customer's questions, and speaks clearly and persuasively in positive and negative situations; Able to communicate with different customers' experience levels.
• Excellent mathematical skills to be able to add, subtract, multiply and divide in all units of measure using whole numbers, fractions, and decimals; Ability to compute ratios, rates, and percentages.

Competencies needed to be successful in this position:

Ÿ Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Ÿ Decision Making/Problem Solving: Uses reason even when dealing with emotional topics; Generates sensible, realistic and/or practical solutions to problems.

Ÿ Integrity: Puts the organization's interests above self; ability to remain consistent in terms of what one says and does in terms of behavior towards others.

Ÿ Analysis/Strategic Skills: Identifies problems and opportunities; Relates and compares data from different sources;

Ÿ Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Ÿ Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Able to plan a course of action for self to ensure the accomplishment of specific objectives.

Ÿ Team Work: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit.

Ÿ Quality/Quantity: Demonstrates accuracy and thoroughness in work and research activities; Strong attention to detail; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner by exhibiting a sense of urgency with all files and/or outstanding issues associated with the files.

Ÿ Adaptability: Flexes; Adjusts quickly to changing priorities.

Ÿ Initiative: Has the ability to work independently without direct supervision; Volunteers readily; Asks for and offers help when needed.

Ÿ Customer Service/Alignment: Provides superior customer service by anticipating the needs of the customer, Maintains, and grows John Adams Mortgage's business by responding and following up on all file inquires in a timely, professional manner; Has a strong sense of urgency by responding to requests for service and assistance and meets commitments; Makes each customer feel their needs are top priority; Solicits customer feedback to improve service.

Ÿ Exhibits understanding, practices and focuses on the company values-EXCITE; Excellence, Caring, Integrity, Teamwork, Empowerment.