Volunteer Svcs Program Coord

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Job description

GENERAL SUMMARY:

Responsible for effectively and efficiently guiding new volunteers through the on-boarding process. Coordinates the gathering of all required documentation and follows up on the completion of all on-boarding activities. Coordinates new volunteer data entry with Samaritan. Follows up with new volunteers and assists them with assimilation into the organization.

ESSENTIAL DUTIES:

1. Partner with departments and Volunteer Services staff to efficiently initiate the on-onboarding process for candidates that have accepted volunteer position.

2. Initiates contact with new volunteers to welcome them to the organization. Clearly outlines what the steps are in the on-boarding process, advises of required documentation and ensures understanding. Provides formal placement letter.

3. Assures all required documentation (references, background checks, health screenings, education modules, and orientation attendance), is completed and enters the data into the system.

4. Requests appropriate access for new volunteers dependent on their position (ie. Epic, security, etc.)

5. Follows up with new volunteers after their start date. Serves as a resource to new volunteers to ensure they have access to the information they need.

6. Manages daily operations of the volunteer office including answering phones, scheduling appointments, coordinating office volunteers, greeting and assisting volunteers and others entering the office, scheduling meetings and reserving rooms.

7. Processes all volunteer transfers and terminations.

8. Orders supplies and keeps updated volunteer schedules.

9. Other duties as assigned.

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training:

* High School diploma or GED.

B. Work Experience:

* Minimum one (1) year related experience preferred.
* Relevant education may substitute experience requirement.
* Billing experience, knowledge of insurance payment methodologies or knowledge of revenue cycle, a plus.

C. Certification, Licensure, Registration:

* None required.

D. Other Qualifications:

* Requires critical thinking, problem solving and decisive judgment skills.
* Must be able to perform basic mathematical calculations.
* Ability to work with minimal supervision and must possess excellent time management and organizational skills.
* Must be able to work in a stressful environment and take appropriate action.
* Communicates clearly and concisely, verbally and in writing.
* Requires knowledge of computer systems and operating systems.
* Must demonstrate proficiency of Microsoft Office applications.
* EPIC experience a plus.