Hotel Front Desk Agent

Job description

Delamar Traverse City will provide a hotel experience unlike any other in our region. Our 173-room waterfront hotel has been elevated to four-star status, offering a high standard of luxury. Traverse City's only full-service boutique resort features a complimentary glass of bubbly at check-in, richly appointed guest rooms with floor to ceiling windows, offering views of West Grand Traverse Bay, reimagined public spaces, heated indoor pool with hot tub and sauna, heated outdoor pool, waterfront dining, Bvlgari bath amenities, valet parking, concierge and bell services, 24-hour airport shuttle, and an array of outdoor amenities including onsite watercraft rentals. Delamar Traverse City features over 4,000 square feet of elegant private event space, including a waterfront terrace for social and corporate gatherings. Artisan, Delamar's highly acclaimed signature fine dining restaurant. Future plans include a full-service Delamar Spa and marina.

We are looking for passionate, career minded individuals that strive to provide a memorable guest experience, to join our team. Experience is preferred; however, we are willing to train the right candidates.

Please submit your resume for consideration, and we look forward to meeting you!

Job Summary: The Hotel Front Desk Agents responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. You would also be responsible for ensuring that every guest has an enjoyable experience at the hotel; whether that be answering any questions, recommending activities and/or restaurants to guests.

Essential Job Functions:

• Greeting and thanking guests in a sincere, friendly manner.

• Checking guests in on arrival and out on departure.

• Posting charges to appropriate guest accounts.

• Anticipating and addressing guests' needs, and resoling their problems and complaints.

• Assisting guests with disabilities.

• Answering phones and assisting with inquires.

• Assisting the reservations department with taking reservations.

• Collaborating and communicating with other internal departments to ensure guest satisfaction.

• Complying with company procedures and safety policies.

• Performing duties on daily checklist.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Experience/Requirements:

• Previous guest service experience preferred

• Ability to work with little or no supervision while meeting high-performance standards

• Team Player

• Physical mobility and stamina

• Ability to follow instructions

• Outstanding written and verbal communication skills

• Well groomed, professional, and polite

• Must be able to work days, nights, weekends, and holidays

Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for long periods of time.

• Ability to reach above your head, stoop, kneel, crouch, or crawl.

• Ability to lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Hospitality: 1 year (Preferred)

Work Location: One location