6314 - Operations Specialist (Contract Role) - Virtual USA

Job description

Kelly has an excellent

virtual opportunity for an Operations Specialist. This position supports one of

Kelly's large accounts and reports to the Operations Supervisor.

The Operations Specialist

will be responsible for the below:

+ Completing high complexity taskwork which includes tasks related to billing, payment to employees, auditand contract compliance, and customer technology support

+ Meeting SLAs and other deadlinesas required by contracts and business leaders

+ Consulting on process design andimprovements

**EssentialFunctions:**

This position will support

tasks for multiple locations for one of Kelly's large

accounts. These are high volume locations with approximately 1000

Kelly employees across all sites.

+ Manage Operations Mailbox andfile requests as needed

+ Respond to KE inquiries regardingPTO balances and payroll questions

+ Process PTO requests and submitto payroll weekly

+ Manage multiple PTO trackersdaily and update balances

+ Process Holiday pay and submit topayroll

+ Manage kickouts from payroll forPTO and Holiday submissions

+ Partner with Track Timekeepers onPTO and Holiday submissions

+ Partner with Consulting Advisorsto resolve payroll and PTO questions

+ Timecard discrepancy research andresolution

+ Payroll/PTO discrepancy researchand resolution

+ Process schedule changes

+ PTO audits

+ Special Projects as needed

+ Other accounts support as needed

**Competencies:**

•

Ability to multi-task and

prioritize

•

Ability to work in a fast-paced,

high volume, time-sensitive environment

•

Ability to meet weekly payroll

deadlines

•

Attention to detail

•

Ability to take initiative and

work independently

•

Ability to provide solutions for

problems

•

Excellent time management and

organization skills

•

Strong communication skills, both

written and verbal as well as interpersonal and decision making

**Requirements:**

+ 1 to 2 years Operational oradministrative experience. Customer service experience in addition to theoperational and administrative is a plus

+ Operations or administrativeexperience. Customer service experience in addition to the operational andadministrative experience is a plus.

+ Experience in Word, Excel, and VLookup. Intermediate level Excel proficiency is preferred as well asexperience with Microsoft Outlook

+ **You should know:** Your safety matters!Vaccination against COVID-19 may be a requirement for this job in compliancewith current client and governmental policies. A Kelly recruiterwill confirm and share more details with you during the interview process.

The

hourly rate for this role would be a range of $17 to $18.50 based on

experience.

**About Kelly Services®**

Kelly connects talented

people to companies in need of their skills in areas including Science,

Engineering, Education, Office, Contact Center, Light Industrial, and more.

We're always thinking about what's next in the evolving world of work () ,

and we help people ditch the script on old ways of thinking and embrace the

value of all work styles in the workplace. We directly employ nearly 500,000

people around the world, and we connect thousands more with work through our

global network of talent suppliers and partners in our outsourcing and consulting () practice.

Kelly Services () is an equal opportunity employer committed to

employing a diverse, equitable, and inclusive workforce, including, but not

limited to, race, gender, individuals with disabilities, protected veterans,

sexual orientation, and gender identity. Equal Employment Opportunity is The

Law.