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Help Desk Specialist

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Ascendo Resources

2021-12-04 12:30:03

Job location Afton, Minnesota, United States

Job type: fulltime

Job industry: HR / Recruitment

Job description

Our client is seeking a Help Desk professional to serve as support for customers requiring technical help and troubleshooting.


This is a contract-to-hire position based full-time in Saint Paul, MN


**Must speak French and English**


Responsibilities:

• Manage escalated calls, emails, and web portal support in CRM, and log interactions

• Assist in escalated technical support and troubleshooting for all products

• Adhere to troubleshooting steps to address issues prior to escalating to next-level supports specialists

• Document cases clearly for escalation to field service technicians


Requirements:

• 2-5 years prior Help Desk experience with experience handling escalations ideal

• Excellent verbal and written communication skills (French and English speaking is a must)

• Professional demeanor, clear and respectful customer communication

• Degree or certifications (ITF+, AF+, Google) in IT are preferred

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