Field Service Technician - Medical Devices

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Job description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You?ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives? where your purpose accelerates our mission.

Field Service Technician-Medical Devices

St. Cloud, Minneapolis? St. Paul, MN

Baxter International

Baxter Global Technical Services - what we do?. we?re much more than just break/fix:

PM's, Repairs, Sales Demos, Installations, Field Corrective Actions, Clinical Trials, Commercial Support, Clinical/R&D/Training Support, Upgrades, Project Management, Continuous Improvement

Critical Responsibilities

• Install, repair and provide maintenance for medical devices from our broad portfolio (begin with dialysis machines and blood cell therapy devices) in hospitals, other health care sites and patient homes.

• Inventory, service call scheduling and top-quality customer service, communications and satisfaction

• Provides on-site clinical and technical instrumentation in-service

• Adhere to all environmental, health and safety SOPs, equipment, policies and procedures

• Successfully complete instrumentation training at Baxter's training facility

• Managing prioritizing workload and time management to successfully manage territory responsibilities

• Travel, up to 60% overnight travel, mainly in the Midwest/Upper Midwest

Key Qualifications

• Experience as a Field Service Technician, Service Technician, BioMed Engineer Tech, field- based cable and/or Internet installer OR recently degreed bio-medical engineering majors

• IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards

• Demonstrated success or passion of learning/servicing new technologies

• Demonstrated success in exercising independent judgement and draw accurate conclusions based on available information

• Desire to ?grow? with Baxter into the digital device space

• Outstanding communications and customer follow-up

• Working knowledge of Microsoft Office (Excel, Word, PowerPoint)

Preferred/Not Required

• Basic knowledge of relational databases

• Basic understanding of IT healthcare standards and Internet of Things technologies

• Understanding the interoperability of devices which share, store and provide access to electronic health information in EMR

Education/Experience Requirements

• Bachelor's Degree plus 2 years? relevant experience, OR

• Associate degree plus 5 years of experience in a related field services, electronics, technical, etc., OR

• In lieu of a degree, 5-7 years field service experience

#IND-USGBRD

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

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