Retail Cosmetics Counter Manager - Estee Lauder, Ridgedale - Full Time

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Job description

Competitive Hourly Rates - NOW up to $17 per hour
Immediate Openings - Start Right Away!
Colleague Weekend Bonus Program - earn up to $2.00 more an hour!
Schedules to meet your availability!
Unlimited $500 Referral Bonus Opportunity
Employee Discount at Macy's AND Bloomingdales
Opportunities for permanent positions

About:

Macy's is proudly America's Department Store. For more than 160 years, we have served generations at every stage of their lives. Macy's customers come to us for fashion, value and celebration.

Do you love helping others feel beautiful and confident? At Macy's Beauty, we'll show you how to make magic with top-notch (paid) training on our product lines as well as the latest technology, trends, and techniques in the exciting world of beauty. Join our Beauty team to express your artistic side by creating customized beauty regimens and gorgeous new looks with amazing beauty products from the hottest brands. You'll also get exclusive perks including all kinds of wonderful product samples and a product allowance to spend on your choice of full-size products (we call it "gratis" - you're going to LOVE it.) And the feeling you'll get from helping someone find their perfect shade? Now that's beautiful!

Job Overview:

The Counter Manager is responsible to drive sales and service the customer. They are the brand authority who consistently role models a best in class service experience while helping customers and training associates. They provide outstanding customer service with expertise in a specific brand, they have a keen awareness of current trends, and effectively leads a team.

Essential Functions:

Connects the business priorities to the daily activities of all associates
Understand how brand training, events and product strategies drive sales
Communicate with vendor and store leadership to execute events based on the marketing calendar to achieve sales plan
Understand product strategies by Quarter/Season and provide clear direction to drive sales
Review and analyze business performance - daily, weekly, monthly, seasonal, and annual sales results
Review productivity levels, provide coaching/feedback, and partner store leadership on team performance
Be a product educator and beauty enthusiast
Has advanced authority and expertise in a specific brand
Introduce customers to beauty products and build a rapport to identify hidden needs
Self-motivated to stay current on brand related product knowledge and beauty trends

Inspires teamwork to achieve sales goals and elevate the customer experience

Build trust and foster teamwork across the entire Beauty department
Offer the customer compelling experiences, opportunities to discover products, and relationships that keep her coming back
Clearly model behavior and articulate activities that support elevating the customer experience
Leverage My Client. Provide outstanding service - whether that be in person, virtually or on the phone
Drive client acquisition through awareness and engagement in our Loyalty program

Models a curiosity to learn that drives both self and team development

Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning.
Remain up to date with all training from designated brand
Attend brand specific schools and virtual trainings as needed

Promotes strong team engagement and encourages recognition

Recruit, train, coach, motivate, and develop associates on company policies, procedures, product knowledge, and team/individual productivity goals
Train Beauty team on specific brand. Support onboarding internal and external new team members

Supports operational excellence

Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
Present a clean well-maintained beauty department with associates following Macy's Corporate hygiene standards
Ensure that all policies and procedures are implemented

Qualifications and Competencies:

High School Diploma or equivalent required
1-2 years direct experience
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling, stooping and color vision
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequently lift/move up to 25lbs

This job description is not all-inclusive, and Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer and is committed to a

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