Virtual Event Support Specialist

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Job description

Virtual Event Support Specialist

Location: Preferred location is Minneapolis, MN, but will consider other locations and remote

Summary:

We are seeking a Virtual Event Support Specialist to join the Advisor Group team. The Virtual Event Support Specialist is responsible for supporting the Advisor Group Meetings & Events department with assigned program and project deliverables. The Virtual Event Support Specialist will work directly with the department head and meeting planners to develop and adhere to project timelines.

Responsibilities:

• Assist in executing virtual meetings and conferences
• Collaborate with the virtual event team and internal stakeholders to understand event requirements and recommend the appropriate virtual solutions
• Review and test the following areas of a virtual event platform ahead of the live event, event creation, data input, template selection and adherence to language and brand style guides
• Staying abreast of and implementing virtual event best practices based on event category and platform
• Assess internal and external stakeholder feedback and prioritize based on the type of issue and event deadlines
• Quickly troubleshoot and resolve platform issues before, during and after an event
• Support regional virtual events/meetings for the business as necessary to ensure the successful execution of events
• Actively participate and contribute in strategy meetings to shape the evolution of our virtual event program
• Manage participant lists and attendance report delivery
• Serve as point of contact and virtual delivery/platform subject matter expert to clients and internal team members
• Assist with management of web, media and video assets
• Provide live technical support for virtual conferences and meetings
• Provides clients with an understanding of technical requirements to create virtual events and provides training and live day support
• Overseeing virtual events on live days, requiring cross-team collaboration
• Provide Tier 2 customer support for all online events
• Management of virtual engagement opportunities for attendees - for example, networking activities, chat/Q&A within sessions, breakouts, etc. for Advisor Group hosted hybrid and virtual conferences
• Works independently or as a member of a team, while productively engaging with others at varying levels of seniority within and outside Advisor Group
• Coordination of/communication with any speakers that may be presenting virtually (including sponsor speakers) for collecting speaker agreements/bios/photos and abstracts
• Pre-show event prep/proofing/testing on virtual platforms
• Other duties as assigned

Education Requirements:

• Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Basic Requirements:

• 2+ years relevant working experience is required
• Experience supporting virtual conferences (meetings, webcasts, webinars)
• Firsthand experience with virtual event platforms a plus
• Ability to communicate clearly, confidently and persuasively with internal stakeholders to provide topline, best-in-class support services
• Proven analytical and problem-solving skills - willing to roll up your sleeves and do what needs to be done
• Ability to learn quickly and operate autonomously in a fast-paced and unpredictable environment
• Strong project management and planning skills
• Capacity to manage multiple events at the same time, pivoting quickly as priorities shift
• Proficient with Microsoft Office Suite to include PowerPoint, Excel, and Word
• Computer skills with an aptitude for troubleshooting
• Strong organizational and time management skills with exceptional attention to detail with ability to prioritize work
• Able to multi-task and remain calm under pressure while having a great phone/web presence
• Excellent written/oral communication skills with a positive mindset and willingness to learn
• Ability to travel 10%

Preferred Requirements:

• Understanding of modern streaming technology preferred
• Video editing experience in Final Cut Pro X or Adobe Premiere a plus