Account Representative - PL

Job description

Overview:
AssuredPartners is the fastest-growing independent insurance agency in the U.S. Founded in 2011 as a national partnership of leading independent property and casualty and employee benefits brokerage firms, AssuredPartners is now one of the largest brokers in the nation after acquiring over 325 agencies. AssuredPartners has approximately 7,000 team members and offices in 40 states and two countries reaching 1.5 billion dollars in revenue. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees.

Summary:

The Account Representative is responsible for providing sales support at the direction of the Producer or Account Executive. This includes assisting in selling and marketing in coordination with all Agency personnel involved in new or existing business. This is not a direct sales position.

In addition, the Account Representative provides customer service by handling the day to day operations of clients' insurance needs.

The Account Representative will work with the Producer and Account Executive to design and recommend proper insurance and risk management services to clients.

Responsibilities:
Essential Duties and Responsibilities:

Responds to client requests for policy changes, billing inquiries and verification of coverage. Ensures that these items are given to client in a timely manner. Initiates appropriate correspondence with carriers and clients.

Maintains follow-up and suspense files on outstanding orders, correspondence, claims, and renewal expirations. Completes overdue and suspense items.

Secures documentation needed to be retained by the agency including signed applications, replacement cost estimates, rejection of coverage and confirmation of orders.

Develops complete client information and applications for new and renewal business. Markets to insurance carriers and prepares proposals. Compares coverage forms with review by Account Executive if needed.

Prepares Renewal Questionnaire for clients including follow up on responses received.

Follows company procedures with respect to all essential duties and responsibilities of the job.

Manages the accounts receivable on the book of business to assure timely collection of premiums. Reconciles accounting discrepancies. Follow up on aged trial balances. Involve Producer when necessary.

Determines reasons for requests for cancellation and acts to retain the account. If unable, secures Lost Policy Releases and follows through to policy cancellation.

Refers current and prospective clients to other Agency departments for solicitation of other lines of business.

Qualifications:
Minimum Qualifications, Education and/or Experience:

Two-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Basic understanding of underwriting and insurance coverages.

Full knowledge of insurance markets.

Certificates, Licenses, Registrations:

All applicable insurance licenses.