Senior International Operations Representative

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Job description

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The primary responsibility of this position will be to process letter of credit transactions in compliance with regulatory requirements and Bank policy. This person must provide exceptional customer service to internal and external customers as well as participation in special projects as assigned.

Essential Functions

• Learning and becoming a subject matter expert on the regulations and rules which govern all letters of credit, contained in the most recent publications of:

  • "Uniform Customs and Practices for Documentary Letters of Credit-Publication 600 "

  • "International Standard Banking Practices for Examination of Documentary Credits "

  • "International Standby Practices ISP98 "

  • "ICC Uniform Rules of Collections 522 "

  • "International Chamber of Commerce Incoterms 2020"

• Conducting peer training

• Assisting peers when volumes require it

• Examining document language to ensure compliance with letter of credit requirements

• Communicating potential issues to corporate customers, correspondent banks (both domestic and foreign), freight forwarders, and Commerce Bank personnel

• Relaying discrepancies to customers and adhering to bank regulated timelines

• Meeting department quality, productivity, and timeliness measures

• Perform other duties as assigned

Work Schedule

• Monday - Friday, 8:00am-5:00pm

Knowledge, Skills & Abilities Required

• Demonstrating exceptional customer service and communication skills and an ability to partner across business lines to meet customer and Bank needs

• Being a motivated, self-starter with strong attention to detail and the ability to manage multiple priorities

• Displaying an ability to learn, understand, and apply regulatory requirements

• Examining documents to ensure regulatory compliance and reduce risk to the Bank

• Meeting CLS Letter of Credit quality, productivity, and timeliness measures

• Being adaptable and resilient in all situations, displaying a positive shadow that is aligned with our culture and core values

• Meeting the requirements of a fast-paced deadline driven environment

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• High school diploma or equivalent combination of education and experience required

• 4-year degree in business or finance or equivalent combination of education and experience preferred

• 1-2+ years documentation experience required

• Letter of Credit and International Banking experience; Knowledge of Trade Innovations preferred

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time