Branch Manager III

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Job description

Your tasks

Position Description Summary:
Responsible for functional management and support of the product direction, and control of operations, sales development, employees and budget adherence at a single station/branch, cluster or Gateway ($50m plus annual revenue). Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

• Manage and direct the overall customer facing activity with oversight of product operations and service functions on a daily basis
• Direct leadership of customer service support functions in conjunction with the respective product leader in the location(s). Ensure customer retention and resolution to customer complaints and issues are properly addressed and documented through the management escalation process
• Work with vendors, service suppliers, and customers to evaluate and promote services
• Profit and loss responsibility for the station/branch/cluster in conjunction with product. Support all administrative and financial functions associated with the station/branch/cluster activities
• Work directly with product to support implementation of new service programs and maintain existing service programs
• Improve productivity through efficient scheduling, vendor performance, adherence to standard operating procedures, and implementation of new service-oriented schedules
• Support the product requirements for receipt and dispatch of freight in accordance with established routing policies. Included and not limited to proper and accurate recording of freight movement
• Maintain the security of freight in accordance with security policy
• As Quality Manager for the domiciled location, responsible for maintenance and revisions to the cross functional Company quality system as applicable to that location, including the development and execution of locally defined policies and procedures and document management
• Ensure a safe working environment through consistent practice of safety programs and procedures
• Support the selection and placement of staff, ensure staff receives training for their job activities, and define specific job assignments in conjunction with the local and/or area product management.
• Oversight of product performance metrics to ensure required levels of productivity and organizational objectives are met
• Establish and maintain positive employee relations and promote excellent internal communication. Oversee implementation of affirmative action programs as required
• Appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions
• There is a component of headcount, revenue and complexity which determines the level of this role The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment:
  Assignment Complexity - Work on abstract cross functional problem areas of the business. Identify and evaluate fundamental problems for major functional areas through assessment of intangible variables. Ensure product budgets, schedules, and performance requirements are met. Accountability - Direct and control the activities of one or more functional areas, divisions, products or service groups through manager with overall responsibility for the direction of those assigned areas. Has overall responsibility for planning and implementing all cross functional responsibilities. Impact of Decisions - Erroneous decisions will have a long-term effect on the company's success. Working Relationships - Interact internally and externally with executive level management requiring negotiation of extremely difficult matters to influence policy-making bodies both internally and externally Scope - Develop corporate and/or organizational policies and authorize the implementation of these policies. Provide general direction to and support with product the review of managers in various functional areas, groups, and/or operations.

Requirements

Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):
This is a management level position. Exceptional interpersonal, analytical, problem-solving, communication, leadership, and strategic skills required. Bachelor's degree or equivalent required. Generally prefer 6 years of related management experience. 5 years experience in sales or operations is required. Core Competencies:
Building Effective Teams Sets and communicates goals and assigns work based upon individual strengths and contributions. Sets an example of collaboration, encourages dialogues and differences, celebrates success of team and provides recognition. Builds trust and measures results. Business Acumen Understands business and commerce and relates to the organization's market and strategy. Is conversant with trends in industry, technology and competition and understands positioning and tactics in the marketplace. Customer Focus Develops and maintains mutually respectful and trusting relationships with internal and external customers and concentrates on always meeting or exceeding their expectations. Uses customer information and feedback to continuously evolve and improve products and services. Always acts, plans and executes with the customer needs in the forefront. Drive for Results Clearly sees goals and objectives and manages efforts effectively to achieve them. Able to overcome barriers and to keep self and others focused. Bottom line driven and is consistently a top performer. Innovation Management Has a comprehensive understanding of the marketplace for innovation and solid judgment about the potential for creative ideas and suggestions. Actively fosters creativity, conducts effective brainstorming and promotes creative or innovative solutions within the organization. Negotiating Demonstrates diplomacy as well as being direct and forceful, has the ability to gain concessions without damaging long term relationships or dialogue. Negotiates skillfully with internal and external groups by listening and demonstrating commitment and integrity, resulting in gained trust and credibility. Organizational Agility Understands and personifies the culture of the organization recognizing the formal and informal channels and networks that drive relationships and progress. Knows how to make things happen and get things done while showing respect and support for policies, procedures, practices and objectives. Planning Able to anticipate the scope and complexity of situations or deliverables and effectively evaluates and breaks down work, develops process and controls, assigns work and schedules resources accordingly. Is prepared and expects barriers, challenges, uncontrollable variables and adjust plans accordingly, measuring results. Presentation Skills Is able to command and engage a group in a variety of settings, while being well prepared and effectively presents the material. Creates and manages the group dynamic and is able to amend presentation strategy when it is not accomplishing the intended goal. Strategic Agility Sees future trends and consequences clearly based upon experience that reflects breadth and depth. Is constantly processing information and data with a view to the future. Is able to articulate strategic vision to educate colleagues or superiors and stakeholders and is able to translate into tactical reality.

Benefits

Medical
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision
The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental
The option for separate dental coverage to cover preventative major and basic dental services.

401(k)
The company offers a pre-tax 401(k) contribution plan with a company match.

Direct Deposit
We offer direct deposit to all employees.

Holidays
On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, plus 4 floating holidays.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Contact

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity