Laboratory Director

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Job description

Description

• Prioritizing the patient as our highest responsibility ensuring that patient safety and laboratory clinical outcomes are foremost is in the minds of our associates.
• Create an environment of excellent outpatient laboratory loyalty and/or interdepartmental satisfaction by engaging the associate in creating memorable experiences.
• Ensure competency of phlebotomy staff to improve patient experience.
• Manage within budget and productivity targets.
• Maximizes productivity through development & maintenance of staffing plans appropriate to level of service provided.
• Utilizes finance support data & provides timely financial variance reporting.
• Meet and/or exceed regulatory requirement including CLIA, College of American Pathology (CAP) and Joint Commission.
• Create infrastructure and environment of support for offsite and point of care testing so all regulatory and quality standards are met.
• Hire smart, setting expectations and providing feedback while teaching, mentoring and helping staff.
• Performs respectful coaching/evaluation sessions with associates on a timely basis to foster staff development and growth in a fair and respectful manner.
• Develops programs for recruitment, retention, development and continuing education of all staff members.
• Ensure all laboratory associates meet their annual regulatory employment and education requirements.
• Maintain laboratory turnover rate at a minimum.
• Show appreciation and recognition to laboratory staff in new and creative ways for the gifts, commitment, dedication, expertise and compassion shown by our associates and peers.
• Strive to be a positive, passionate and energetic representative of myself, the laboratory and Shawnee Mission Health (SMH).
• Delegates effectively in order to manage time wisely & develops leadership opportunities for staff.
• Ensure all laboratory associates receive appropriate communication regarding Shawnee Mission Health (SMH) and departmental issues.
• Develop an annual laboratory plan to track progress through departmental scorecard.
• Ensures that each department sets goals that are consistent with facility & system strategic plan; assists leadership in developing processes for monitoring & meeting annual goals.
• Monitors & assesses the quality of service & customer satisfaction; ensures QI/PI techniques are being utilized by leadership to improve performance.
• Analyze data; develop pro-forma to determine the most appropriate instrumentation acquisition for the laboratory.
• Enhance laboratory Associate Engagement through implementation of Action Plans leading to improvements.
• Strive to create a best practice work environment with Shawnee Mission Health (SMH).
• Develops & implements policies, protocols & procedures that guide & support the provision of services.
• Collaborates with community, system leadership & physicians to design services which are based on an assessment of community needs.
• Continually evaluates the environment for new business opportunities; develops programs to create new revenue streams.
• Demonstrates understanding of managed care contracting & managing care effectively within contracts; able to negotiate & help develop managed care contracts.
• Exemplifies the mission of Shawnee Mission Health (SMH) as a leader within the organization and our community, which may include faith community organizations, civic organizations and other groups or organizations seeking to make our community stronger and healthier.
• Full management responsibilities for multiple cost centers

Qualifications

• Bachelor's Degree
• 2 to 5 Years of Position-Related Experience
• Computer skills
• Medical Technologist/Medical Laboratory Scientist (ASCP) certification or equivalent or advance degree and able to meet CLIA's 88 standards for high complexity testing
• 5+ Years of Position-Related Experience Preferred
• Master's Degree Preferred

Job Summary:

The Director has 24 hour accountability, authority and responsibility for quality of patient care/services, operational management, and human resource management for an assigned environment(s). Fosters the integration of the organization's vision and values, and accomplishes the mission and strategic plan through an accountable work team. As a member of the multidisciplinary team, the Director collaborates with patients/customers, families, physicians, administration and associates to meet customer needs and expectations in a patient focused and healing environment.

The Director Laboratory is responsible for the planning, organizing, directing & controlling all activities & uses of personnel, equipment, & supplies to meet the needs of patients, associates, hospital & corporate clients. Assists in collaboration with the Medical Director of the laboratory to ensure appropriate standards of service, practice, & care are established in accordance with state & federal law, Joint Commission & the College of American Pathologists (CAP).

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.