Payment Specialist

---

Job description

Vision

Our people, philosophy and the way we do business have positioned Stockman Bank as Montana's premier financial center for business leaders, agriculture operators, commercial developers and real estate owners. We are a Montana-born company, built on Montana values, focused on creating long-standing relationships through integrity, expertise and results. Our offices are locally managed and community-oriented, allowing us to best serve our customers. Our workforce is well trained and competent and our work environment encourages productivity, personal growth and job satisfaction.

Position General Responsibilities:

This position is important to the overall operations and customer service for the entire Stockman Bank system. It requires exemplary customer service skills and extensive product knowledge to support frequent customer contact with the servicing and processing of requests and daily processes while assisting customers, both internal and external.

Employees Supervised:

None

Education, Experience and Certification Requirements

Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

MINIMUM QUALIFICATIONS

1. Strong written and verbal communications skills
2. Good organizational skills
3. Concentrated attention to detail
4. Demonstrated ability to provide high quality customer service
5. Ability to multi-task
6. Typing skills averaging 30 wpm
7. Microsoft Office proficiency (Word, Excel, Outlook)
8. Experience in computer software such as Adobe and various internet based applications
9. Ability to effectively learn additional computer programs necessary to perform day to day tasks
10. Ability to operate various pieces of office equipment
11. High School diploma or equivalency

Preferred:

1. Previous Bank Operations knowledge and skills.
2. 1-2 years previous customer service experience
3. 1-2 years financial institution experience with electronic payment processing knowledge
4. Previous experience using ITI Software Programs

Dimension of Job:

The position requires a thorough knowledge of all types of debit card related items such as maintenance, card ordering, card issues, and electronic errors. The Payment Specialist will have extensive telephone/e-mail contact to external as well internal customers and is to conduct relationships in a manner that will enhance the professional, community focused and overall efforts of the Bank. Having the ability to multi-task in various programs at one time will be beneficial in this fast-paced environment.