Telecommunications Voice Analyst (Kearney, NE)

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Job description

Telecommunications Voice Analyst (Kearney, NE)

Job Description Summary:

Incumbent will be responsible for ensuring continuous availability of the University of Nebraska telecommunications services. Including the design, implementation, and management of telephony equipment, appliances, and management solutions. Coordinate installations, changes, and upgrades to services. Monitor, analyze, and ensure telephony performance, capacity, and uptime meet university service level agreements within a 24×7 operation. Troubleshoot complex problems, individually, with other members of the team, and with third parties. Requires regular interaction with other networking, systems, and telecom professionals in the design and delivery of services; and with end-users to provide direct support. This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Position Details:

Position Announcement:

Qualifications:

Associate's Degree; equivalency consideredBachelor's Degree in an IT related field; equivalency considered; preferred
Three years' experience with the configuration, design, installation and maintenance of telecommunications services; required
Working knowledge of telephony, including VoIP, service design and support; requiredFamiliarity with Ethernet networking; requiredStrong interpersonal and communication skills; requiredAbility to troubleshoot and solve complex problems; requiredExperience with Cisco Unified Communications solutions; preferredExperience with ACD and Contact Center concepts; preferredExperience with IT process automation; preferred
CCNA Voice, CCNP Voice or CCIE Voice certification; preferred

Special Instructions to Applicant:

This position has an annual salary of $70,000 and is eligible for alternative worksite arrangement (hybrid) and will be located in Kearney, NE. Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references.
If you should need assistance with your application, please call .

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The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. The University of Nebraska is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation, or protected veteran status. All positions opened at the University of Nebraska are subject to veterans' preference.

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