Accounts Receivable Collector

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Job description

BUILD your career with a global, diversified company that provides market leading assessment capabilities and technology services to help clients around the world achieve their goals.
LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.
CREATE our future by empowering organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness. For more than four decades, we have been recognized as the trusted source for reliable data capture, assessment, and analysis.

We are the iconic brand in assessment and technology services. We are Scantron professionals.
Scantron is a global, diversified company that provides market leading assessment capabilities and technology services to help learners, educators, business owners, and professionals around the world achieve their goals. We empower organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness. For more than four decades, the Scantron brand has been recognized as the trusted source for assessments, analytics, technology services, managed print, and data capture solutions. Scantron is headquartered in Eagan, MN, with offices in Omaha, NE, Columbia, PA, and in the Research Triangle of NC.

Rewards

• Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.
• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
• We offer work-life flexibility, meeting personal obligations along with professional success.

JOB SUMMARY
We are seeking an experienced collector to join our growing business. In this role, you will be responsible for performing tasks involving the collections of delinquent accounts, resolving and reconciling customer account discrepancies, and assisting in processing invoice adjustments, among other duties that may be assigned . This role will be the lead Accounts Receivable contact for testing when system enhancement upgrades and projects are implemented. This position will work along-side off-shore Shared Services function on defined white glove customers.

ESSENTIAL DUTIES AND Responsibilities
COLLECTION

• Review customer aging report and contact customers with delinquent accounts.
• Update account notes daily in Oracle with status of payment, contacts, etc.
• Collect monies and process credits and cancelation per the established procedures.
• Process credit card payments.
• Prepare and mail monthly statements.
• Contact customer if invoice was short paid to gather necessary information to determine the need for an adjustment.
• Obtain back up from customer as needed to document invoice adjustments.
• Follow up on adjustments until written off.
• Process waiver requests.

Sales Liaison

• Regularly review accounts with sale representatives to discuss collection issues.

Miscellaneous

• Verify tax exemption certificates and update projects in Command. Request certificates from customers as needed.
• Assist fellow Shared Services team members as needed.
• Performs functions such as copying, faxing and filing as needed by the department.
• Upon request, prepares reports of current accounts for analysis for credit limit increases, payment term extensions and annual reviews done by management.
• Supports management with new customer review and setup.
• Prepare cash forecasting analysis as it relates to Accounts Receivable.
• Support management in setting up weekly collection targets and KPIs
• Performs other duties as assigned.

EDUCATION

• Bachelor's Degree required; emphasis on Accounting or Finance preferred

REQUIRED SKILLS/EXPERIENCE

• Previous Collections experience required minimum 3-5 years
• Oracle experience required, NetSuite & Hyperion Essbase experience a plus
• Advanced experience in MS-Excel and Microsoft applications
• Excellent communication and negotiation skills
• Proficient computer skills
• Ability to navigate through internet resources available to locate consumers
• Stable work history
• Excellent listening skills
• Excellent verbal and written communication skills
• Ability to handle challenging situations calmly and professionally
• Creative problem solving, agility, and ability to work outside your given role

• Excellent organizational & time management skills; must be able to handle multiple tasks simultaneously
• Ability to prioritize based on department, project, and company standards/shifts
• Ability to work independently as well as collaboratively in a team, with clients, and with internal management
• Able to communicate effectively with all levels including senior levels of management, vendor/suppliers, and all external and internal contacts

Work Remotely:

• Temporarily due to COVID-19

All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.
All team members are responsible for supporting and complying with safety and security policies to promote a healthy working environment.

Scantron is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Wendy Hinson at -6903 .
EEO is the law. To review your rights under Equal Employment Opportunity please visit: .