Administrative Assistant - On-Call Days - Lakeside Village

The overall purpose of this job is to provide customer service to visitors and residents, and administrative support for management. The responsibilities of this job include welcoming visitors, answering phone calls, keeping records, coordinating activities, supporting special projects, and maintaining a dependable and efficient workspace. Supports and lives out Immanuel's Mission and CHRIST Promises.

Key Areas

Key Responsibilities and Duties of the Job

Reception

• Answers and directs phone calls to appropriate parties or takes messages.
• Greets visitors, residents, guests, families, and vendors; provides assistance or defers as appropriate.
• Assists residents with transportation, guest rooms, etc.

Office Administration

• Completes administrative tasks for management and staff as needed.
• Uses computer to input information such as accounts payable/receivable data.
• Enters records and accounting information such as dining charges.
• Generates and distributes documents (e.g., reports and letters) as needed.
• Sorts and forwards mail, interoffice notices, and other business related items.
• Provides backup support when needs arise (e.g., assisting the gift shop).

Office Maintenance

• Maintains office equipment including arranging service calls, trouble shooting, and refilling paper, toner, etc.
• Maintains office supply inventory by ordering, distributing, and storing supplies.
• Schedules housekeeping services as needed.

Special Projects

• Supports special projects, such as editing and inputting information into newsletters, printing and sending invitations or notices.

Other

• Performs other duties as assigned or requested.

Education-

• High School Diploma/GED is required.
• Administrative/Secretarial Trade or Vocational Schooling is preferred.

Experience-

• One (1) year of general administrative/secretarial or related experience is required.
• Equivalent years of education may substitute for experience requirement.

KSA- Knowledge Skills and Abilities-

• Knowledge of phone systems and phone etiquette.
• Skills in Microsoft Outlook, Word, and Excel.
• Skills in editing documents for proper punctuation and spelling.
• Skills in providing excellent customer service.
• Skills in professional written and verbal communication.
• Ability to pay attention to detail.
• Ability to prioritize, multi-task, and organize work.
• Ability to remain flexible as daily priorities change.
• Ability to work with all types of people in a professional and courteous manner.
• Ability to maintain extreme confidentiality.
• Ability to work with frequent interruptions.