Front Desk Coordinator - Dermatology Clinic

Job description

Schlessinger MD & LovelySkin is searching for our next Front Desk Coordinator to join a friendly, welcoming team! Bring your passion for helping others, the beauty industry, and all-things skin care to LovelySkin. Led by our founder, board-certified dermatologist and cosmetic surgeon Dr. Joel Schlessinger, LovelySkin offers the highest quality skin care products, cosmetics, and hair care to an international customer base, while also providing educational videos, blogs, and customer service that are in a class above.
As a Front Desk Coordinator you will be this first impression for incoming clinic patients and set a welcoming tone for patients and guests. You will get to make a difference every day in the interactions with our patients and partnering with clinic nursing staff. If you're passionate about great service, detail oriented and love to make people smile; this may be the opportunity for you!
As a company with roots in science and medical research, our employee's health and safety are our number one priority. LovelySkin and Schlessinger MD's policy is that all clinic employees be fully vaccinated for Covid-19 prior to their first day of employment.

In this role you will...

• Utilize multi-line phone system to schedule appointments, take messages, and conduct reminder/confirmation calls. Ensure we are providing the best customer service and care to our patients and other callers.
• Complete daily tasks to include (but not limited to) open/closing the clinic, prepare superbills for upcoming appointments, and scan documents into medical records.
• Cross train in our Med Spa reception to provide seamless reception coverage and elevated customer service
• Check in and out clinic patients. Inform the providers and Office Administrator of delays with clinic and keep patients informed of delays. Collect insurance cards and payments.
• Ensure daily balancing at the close of business and communicate discrepancies with the Accounting team and Office Administrator.
• Maintain a clean, organized work/file area. Proactively print schedules and pull relevant files for the following day. Perform electronic file maintenance.
• Maintain professional and consistent communications and working relationships with patients, team members, providers, management and other staff members, including the billing department and nursing staff.
• Perform other duties as assigned.

• 1-2 years in a customer service role; previous clinic reception experience preferred
• Team player who is willing to work with a number of medical professionals in a fast-paced environment
• Availability to regularly work Saturdays

• Company Profit Sharing
• 401k + match
• Generous PTO
• Lots of free + discounted products
• Paid Vacation and Holidays!
• Outstanding medical insurance