International Account Executive - Singapore or Geneva

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Job description

NEI Global Relocation (NEI) is a full-service relocation and international assignment management company providing worldwide workforce mobility services and talent mobility solutions. Our exemplary performance is recognized frequently and consistently by HRO Today and Trippel Survey and Research LLC as one of the top performers in the relocation industry.
NEI prides itself on its financial stability, focus on accuracy and fiscal responsibility, ethical standards of excellence and independence from formal supplier affiliations.
Position Title:
International Account Executive
Reports To:
Director, International Operations
Location:
Onsite at Omaha NE / Switzerland / Singapore

Summary: The International Account Executive (IAE) will serve as the single point of contact for the international assignee/transferee and is responsible for the service delivery and/or management of all global mobility services authorized by the client.
Primary Responsibilities:
For the Client:

• Accept authorizations, review assignee/transferee issues and status of moves, and discuss exceptions to policy or authorized benefits.
• Thoroughly review all benefits being offered and administered by NEI, all expenses covered and ensures compliance with agreement between NEI and client, and client policies.
• Achieve client and/or NEI program goals.

For the Assignee/Transferee:

• Manage all global assignment services throughout the assignment/move process, pre-assignment, relocation, on-assignment, and repatriation.
• Initiate the assignee/transferee and spouse/partner, if applicable, into the global assignment process by discussing all approved relocation benefits and timeframes for services being delivered and complete a comprehensive needs analysis.
• Order services from applicable supplier partners, follow-up on ordered services and be the liaison between the assignee and all supplier partners from the initiation of services through completion, including proactive follow-up. Supplier partner services include, but are not limited to:
  • Visa & Immigration, Area Orientation, Home Finding, Destination and Departure Services, Property Management, Household Goods Movement & Storage, Language and Cultural Training, Global Banking, Temporary Living, Insurance & Security, and Tax Equalization & Preparation
  • Communicate the NEI expense management procedures - how the assignee/transferee may be reimbursed for expenses, how various allowances or premiums are paid direct to providers, how reimbursements or payments affect the assignee's income as well as the taxability of these payments.

Internal:

• Maintain accurate and timely records and data entry in Orbit.
• Partner with internal departments, such as supplier relations and expense management, etc., ensuring accurate and timely service.
• Review client billings for accuracy and compliance with Relocation Service Agreements.
• Model the NEI culture in all business interactions

Required Skills / Abilities:

• Excellent verbal and written communication skills.
• Discreet Professional.
• Works well in a multi-cultural environment.
• Fluency in a second language is a plus.
• Willingness/ability to travel periodically as needed.
• Strong desire to serve others.
• Dependable and flexible
• Ability to manage multiple tasks, meet deadlines, and complete last minute requests.
• Proficient in Microsoft Office software.

Education / Experience:

• Minimum of three years' experience in relocation management and/or international assignment services.
• Bachelor's degree preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

EEO / AAP Statement: NEI Global Relocation is an equal opportunity employer and provides equal employment and advancement opportunities to all people without regard to race, color, religion, sex, national origin, age, marital status, political beliefs, disability, or history if disability (except where physical or mental abilities are a bona fide occupational qualification) and to promote the full realization of this policy.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.