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IT Helpline Support Technician

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Mosaic

2021-12-03 09:02:10

Job location Omaha, Nebraska, United States

Job type: fulltime

Job industry: Other

Job description



About Mosaic

Mosaic is a national faith-based healthcare provider of services to people with diverse needs including intellectual and developmental disabilities, autism support, behavioral therapy and senior care. Our 3,800 employees and 800 independent contractors provide a life of possibilities to nearly 4,000 people across 10 states and 400+ communities.

Building upon more than a century of service, Mosaic navigates continuous transformation in service delivery while maintaining a focus on those things that matter most: people served and their families, the people who serve, and our mission of service and advocacy.

About The Role

Do you have experience with troubleshooting IT issues and have the ability to provide awesome customer service? If so, Mosaic has an awesome opportunity just for you! In the position, you will provide first level support to IT helpline tickets. You will record and manage tickets within the ticketing system. In addition to processing user account requests and assist with creating and maintaining job aides.

* High School Diploma required.
* Minimum of two years technical support experience required.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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