Part Time Call Center Clerical (Required Shifts: overnights, weekends, and holidays)

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Job description

Responsibilities
The Part Time Call Center Clerical role staffs our contact center during non-business hours, taking customer reports of electrical outages and entering that information into our systems to notify our Field Crews. This is a critical function at OPPD and we are seeking professionals with a customer centric focus.

• The Part Time Call Center Clerical supports the department's responsibilities by responding to customer inquiries and initiating customer care transactions including: payments, payment arrangements, outage reports, and electronic service orders.
• Assists customers with a friendly and professional approach by telephone, in-person, fax, mail, email and all other channels of communication.
• Provides customers with information on a variety of topics including: payments, payment plans, outage information, and basic credit and billing inquiries.
• Initiates a variety of customer service transactions including: payments via phone and in person, pay plans via phone, outage reports, and electronic start, stop, and transfer service requests.
• Maintains knowledge of the systems that support Customer Care Services and keeps the systems updated with complete and accurate customer billing and contact information.
• Maintain confidentiality with customer information.

** This position requires schedule flexibility. The first 1-2 weeks, you will train M-F 8am-5pm. After training, you can expect up to 25 hours and sample shifts are listed below for example. Sample Shifts: Overnight: midnight to 7 am, midnight to 8:30 am Evenings: 7:30 pm to 12:30 am, 8 pm to midnight Weekends: 8 am to 1 pm, 3 pm to 11 pm Company Holidays: 24 hour coverage

Qualifications
Required:

• High school diploma or GED.
• One or more years of experience working in customer service.
• Excellent interpersonal and oral communication skills.
• Excellent listening skills and the ability to understand concerns and overcome objections.
• Professional and friendly attitude and ability to quickly develop rapport with customers.
• Aptitude for working with computer systems and good keyboarding skills.

Desired:

• One or more years of experience working in billing.

Time Demands:

• This position is considered an œessential position meaning when business necessity and continuity needs are emergent, this position will be required to report to work and may be required to work hours beyond an employee's normal shift.
• Maintain regular and predictable attendance in alignment with Departmental policy.
• Must be available for call-outs as required to ensure continuance of efficient operation.

Closing Statement
Union Local 1483: Step 1: $18.54/hr. At Omaha Public Power District , we're passionate about three things: power, the people who make it, and the people who rely on it. WE ARE: Where the Light Starts. OPPD is the 12 th -largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties. WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future. OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are”wherever you are” and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

Org Marketing Statement
EOE: Protected Veterans/Disability

How To Apply
Apply online at on or before December 8, 2021. Recruiter: Jennifer Skupa

**PLEASE NOTE** - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in DRAFT form and will not be viewed by our Human Capital staff. ***OPPD is very aware of the potential risks of COVID-19 and are evaluating all necessary precautions. With that, we are limiting travel and face to face interviews until further notice, so please expect some delays in processing of your application of interest.***