Sr. Specialist, Fraud Investigations - Onsite or Remote Work Available

---

Job description

At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Investigate, analyze, and manage a complex and extensive caseload to determine the validity of fraud claims. Conduct in-depth investigation to attempt to identify a suspect. Contact law enforcement and provide them with information. Research and submit Suspicious Activity referrals when necessary. Responsible for knowing chargeback lifecycle for the 3 associations-Visa, MasterCard, and American Express. Hold cardholder liable if charges are in fact valid. Input complete case information in conjunction with Federal Regulation Z (Reg Z). Responsible for balance monitoring. Investigators need to be well versed in various job functions in the department to provide guidance and feedback. Assist the Bankcard Recovery department by investigating claims of fraud on accounts in collections.

Schedule:
8:00am to 5:00pm Monday through Friday
Potential to work remote after 90 days on-site.

Job Qualifications:

Basic Qualifications:
1. Excellent oral and written communications skills.
2. High school Diploma or GED.
3. Strong analytical/investigative skills.
4. Working knowledge of Microsoft Office 2000 suite of products.

Additional Qualifications:
1. Familiarity and/or working knowledge of CRT, Windows, FileNet, TBS & Base 24 proprietary systems used within the department.
2. Comprehensive knowledge of First National's Bankcard products and processes.
3. Extensive knowledge of Visa/MasterCard regulations.
4. A minimum of 9 months previous experience in the Customer Service related industry.
5. Familiarity and working knowledge of the Credit Card Industry product and service offerings.
6. Charge-back experience highly desired.

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement